- Responding to inquiries fromcustomers via phone ticketing system and other tools both in UK andinternationally.
- Systemmonitoring.
- Customerfollowup.
- Ensuring highlevel customersatisfaction.
- Proactive support contributing toensuring that customers can acquire competence and find solutionsto their problems through our systems and communicationchannels.
- Collaborating across departments andother teams withinNofence.
- Completed orcurrently pursuing a 3year college education or equivalent withrelevant fields of study. Solid experience and dedication cancompensate for lack of formaleducation.
- Interest in our product and abilityto acquire expertise in ourtechnology.
- Background that enables you toaddress agricultural as well as technicalquestions.
- Ability to identify challenges andsolutions with a strong passion for customer service ingeneral.
- Eagerness to take initiative workindependently and prioritize taskseffectively.
- Strong communication skills bothorally and inwriting.
- Proficientlanguage skills in English arerequired.
- Good ITskills and experience with ICTsolutions.
Summer substitute - Newport, United Kingdom - Nofence
Description
Nofence is a Norwegian scale up who has builtthe worlds first virtual fencing solution for livestock.The technology consists of a solarpowered collar that communicateswith an app over the cellular network. Through the app farmers canset up a new grazing area in seconds and the long days ofinstalling and moving fences are officially over This createsbetter farmer welfare and increased animal welfare. The animalsgain access to new areas that were previously impossible to fencein and the farmer will always have visibility of theirlocation.
Today we have over 3000 customers inNorway and we areestablishing ourselves in the UK and Spain. OurSupport team in the UK is now seeking a summer substitute forcustomer support. The workplace will be in Telford. Join us on thejourney to revolutionize agriculture and create a better everydaylife for farmers andanimals
About therole
The position will involve daily followupwith customers and support cases. You will become an integral partof an inclusive and dedicated team with a strong focus oncollaboration. We are looking for a structured and enthusiasticteam member who is eager to provide kjle god really goodcustomerservice as we say in Norwegian. As a growing company it isimportant for us that you are flexible regardingtasks.
MainResponsibilities
The mainresponsibilities for this role willbe:
Experienceand qualifications
Theright candidate is preferred to have the followingqualifications:
AboutNofence
Managing livestock hasalways been a challenge. Humanity has tried everything from herdingwith dogs to walling the animals in with barbed wire electric andwooden fences but these are costly and timeconsuming solutions andoften in conflict with the local wildlife. It has also left vastareas of potential pasture overgrown andunderutilized.
Until now.
Entervirtual fences. What started as a small group of farmers andengineers with a big idea has become Nofence the worlds firstvirtual fencing solution for livestock. Curious about how it worksFind out morehere.
AboutUs:
As a company in the early growth phasetowards an international market our working methods willcontinuously evolve and you will have the opportunity to influencehow we develop. As our colleague you will be part of an excitingcompany with huge ambitions. We truly believe that our grazingtechnology is the biggest technological innovation in agriculturesince the tractor
In our team we believe incollaboration and adaptability. Although we work with advancedtechnology we prefer a fun and relaxed working environment. We canoffer an exciting and rewarding environment with significantdevelopmentopportunities.
Aboutthe Application
If you want toknow more about us or the role please visit our website or contactour Customer Support Manager Ingrid Foss at will be more than happyto have a chat
Please note that you mightexperience a few days response time from Ingrid since she iscurrently on partial leave.