Employment Coach - Guildford, United Kingdom - Maximus Services, LLC

Maximus Services, LLC

Verified Company

Guildford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description & Requirements

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.

Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.

Meet personal performance targets and Key Performance Indicators
Manage a caseload of customers using a variety of coaching strategies to help customers overcome barriers to obtaining sustainable employment.
Undertake indepth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression.
Coproduce personalised tailored SMART action plans with sequenced interventions and development opportunities.
Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups)
Work with multiple agencies to develop holistic approaches to support customers (e.g. NHS mental health services, Local Authority Housing Services). With customer consent undertake case conferences with external agencies to jointly optimise support packages
Support the customer in all aspects of jobsearch and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment and develop a career.
Fully understand the local labour market to source suitable job opportunities.
Market specific customers to employers.
Identify the specific recruitment needs of each employer and undertake tailored prescreens and group assessments.
Coproduce effective inwork support plans with participants and employers, based on an assessment of need, providing practical support to ensure a smooth transition into work. When appropriate facilitate job carving opportunities.
Be mindful of Health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
Develop specialist knowledge areas such as specific disabilities, housing, benefits etc. Provide advice to other staff on these specialisms across the programme.
Develop relationships with key stakeholders to maximise customer opportunities.
Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
Maintain IT files and customer records to the required compliance and quality standards.
Fully comply with company policies including those for personal data security, safeguarding and health & safety.
Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.
Work flexibility which may include evenings and weekends as well as being based in different hub locations when required.
To actively and positively promote Pluss, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy
Uphold safeguard and promote the organisations values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities and diversity as referenced in the company policy and values standards.
Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.
Uphold and comply with Data Protection and confidentiality standards.

Essential

Empowers & Inspires Others
Building Effective Relationships
Analytical Thinking & Problem Solving
Planning & Organising
Demonstrates effective questioning skills, including probing and challenging
Demonstrates effective coaching and mentoring skills
Experience or ability to cold call and close agreements with employers
Demonstrates the ability to market specific attributes of customers to employers
Experience of working in a target driven environment
Experience of working wi