Property Experience Lead - London, United Kingdom - ISS

    ISS
    ISS London, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job Description

    As the Property Experience Lead you will ensure that all client, tenant and visitor requests are efficiently fulfilled and exceed expectations.

    Key Responsibilities


    • Providing a world class property experience, to include proactively owning all elements of the service – concierge, helpdesk, front of house, security, events management, mail and logistics ,supplier management and liaison and workplace support.

    • To be flexible in individual time management providing cover across various properties in the client portfolio up to 45 hours a week.

    • To proactively operate, represent and showcase ISS' products and services under our integrated approach to demonstrate service excellence.

    • To work as part of the FoH & Security teams, ensuring highest levels of service, and a one team approach.

    • Build effective relationships with ISS employees and service partners to ensure a one team approach offering five star employee and guest journey from start to finish.

    • Ensuring a safe working environment in line with Health and Safety regulations and standards.

    Professional and Personal Competencies/Qualifications


    • Relevant corporate/hospitality/ Concierge customer service experience

    • Ideally have experience working with systems (e.g. MS Office)

    • Front of House and Security/concierge experience

    • Knowledge of central London, theatres, restaurants and retail.

    • Able to adapt in an ever-changing environment

    • Excellent communication skills

    • Good time management

    • Excellent customer service skills

    The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.