Night Porter Gsa - Cheltenham, United Kingdom - HOST

HOST
HOST
Verified Company
Cheltenham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Position:

Night Porter GSA
Full time - 4 nights on 4 nights off

Meets National Living Wage


Position Summary:


The Night Porter GSA reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests.


Qualifications for the role:


  • No previous experience required although would be advantageous
  • Must have excellent customer service skills
  • Must be skilled in hotel room cleaning to the highest of standards
  • Must have a meticulous attention to detail
  • Must be able to work on their own initiative
  • Must have excellent communication skills

Duties and Responsibilities:


  • Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
  • Supporting the Hotel Manager in all areas as required
  • Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
  • Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)
  • Knowledgeable of the hotel and guest accommodation facilities and services provided
  • Knowledgeable of the department's safety and emergency procedures
  • Manage lost property in accordance with the lost property standard operating procedure
  • Assist with the preparation and serving of breakfast
  • Prepare details required for premeal briefing out of stock items, daily specials, etc
  • Clean all areas as requested by the Hotel Manager including bedrooms, bathrooms, showers and toilets, and kitchen areas to the highest standards
  • Replenish stocks of toilet roll, soap, paper towels as necessary
  • Vacuum corridors, office areas and stairs as requested
  • Damp wipe paintwork and high dust all areas
  • Remove any rubbish to the designated area
  • Report any maintenance and repair tasks in the hotel to the Hotel Manager
  • Escalate anything unusual to management
  • Any other duties reasonably required of you to support the business as needed.

Your entitlements:

Your compensation and benefits are embodied in your employment contract


Salary:
£10.92 per hour


Schedule:

  • Night shift
  • Weekend availability

Work Location:
One location
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