- Serve as the primary point of contact for existing customers, addressing inquiries, resolving issues, and providing exceptional customer service.
- Maintain accurate customer records, including contact information, communication history, and order details.
- Proactively engage with customers to assess their needs, identify opportunities for upselling or cross-selling, and ensure satisfaction with our products and services.
- Assist the sales team with preparing quotes, proposals, and presentations for existing clients.
- Collaborate with internal departments, such as finance, to ensure timely and accurate processing of orders.
- Follow up on sales inquiries, quotes, and proposals to facilitate the conversion of leads into sales opportunities.
- Manage administrative tasks related to sales, including data entry, filing, and maintaining sales documentation.
- Coordinate with the sales team and other internal teams to schedule appointments, meetings, and product demonstrations with clients.
- Generate reports on sales activities, customer feedback, and key performance metrics as needed.
- Communicate effectively with customers via phone, email, and in-person meetings to address their needs and promote our products and services.
- Collaborate closely with the sales team and other internal teams to align efforts and ensure a seamless customer experience.
- Relay customer feedback and insights to relevant teams to inform product development and service enhancements.
- Time taken to process sales orders or inquiries.
- Accuracy of order processing and documentation.
- Reduction in errors or discrepancies in sales-related tasks.
- Maintenance of up-to-date and accurate customer records in the CRM system.
- Timeliness and effectiveness in responding to customer queries or issues.
- Improvement in customer satisfaction scores or feedback.
- Level of support provided to the sales team in terms of administrative tasks, such as preparing sales reports, presentations, or proposals.
- Feedback from the sales team regarding the quality and usefulness of administrative support.
- Identification and implementation of process improvements to streamline sales operations.
- Measurement of time or resource savings achieved through process optimization efforts.
- Monitoring and tracking key sales metrics, such as conversion rates, lead generation, and sales pipeline progression.
- Contribution to achieving sales targets or quotas.
- Effectiveness in facilitating communication and collaboration between different departments, such as sales, marketing, and customer service.
- Feedback from team members on the clarity and timeliness of communications.
Sales Administrator - Swindon, United Kingdom - Harris Computer
Description
Rialtas Business Solutions, a Harris Computer company, are currently recruiting for a Sales Administrator on a permanent, part time basis (25 hours per weeK, over 5 days). This position will be undertaken onsite from our rural premises in Uffcott, Swindon, with ad hoc travel as required.
This is an important role within the business, and it provides an exciting opportunity to work alongside a dedicated and inclusive team. This is a fantastic opportunity for a professional to make a meaningful impact.
The Sales Administrator will primarily focus on supporting our existing customer base, ensuring smooth communication, assisting with sales enquiries, and facilitating order processing. This role will play a crucial part in maintaining strong relationships with our clients and contributing to the overall growth and success of our business
Position & Responsibilities
In performing this role your core duties and responsibilities will include, but will not be limited to:
Customer Relationship Management:
Sales Support:
Administrative Duties:
Communication and Collaboration:
Objectives
Success measures will be benchmarked against the following areas:
Sales Support Efficiency:
Customer Relationship Management (CRM):
Sales Team Assistance:
Sales Process Optimization:
Sales Performance Metrics:
Communication and Collaboration:
What we are looking for
Excellent communication (written and verbal) skills – patient, friendly and diligent.
Passionate about delivering exceptional customer service.
Computer literate in Microsoft Word, Excel, Microsoft Outlook, good Excel skills required.
Willingness to embrace change and proactively seek ways to improve and drive change in our current set up.
Ability to work well as an individual and as part of a team.
Experience of working in local government or in a software business – desirable
Experience of sales/marketing - desirable
About Us:
Supporting the pivotal role that Town and Parish Councils play in shaping the future of local communities, Rialtas Business Solutions Ltd has a nationwide network of over 1000 Town, Parish and Community Councils using our Accounting and Administration Solutions. Our business objective is to provide quality services and solutions, since our inception in 1996.
Today our team comprises talented Solutions Developers, Experienced and Knowledgeable Trainers, Skilled Administrators and Accounting Specialists. We have extensive knowledge of Local Government and Commercial Accounting and Administration practice and are therefore able to advise and instruct on some of the more complicated accounting aspects. We pride ourselves on being able to offer the right Solution whatever the size of the Town, Parish or Community Council.
As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.
Benefits
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.