Risk & Compliance Assistant - Bolton, United Kingdom - Keoghs

Keoghs

Verified Company

Bolton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The QRC Assistant will be responsible for providing support across the QRC function, including Claims and Complaints, Audit, Health and Safety, Business Continuity, Client Due Diligence and all aspects of Legal and Regulatory Compliance.

The QRC Assistant will facilitate the provision of an effective QRC service to the business and undertake specific projects as determined by the Compliance Officer for Legal Practice.

Key Accountabilities

Key Accountabilities

Core functions of the QRC Assistant shall include:

To assist in the management and resolution of indemnity claims notified via the firm's Incident Report process;
To assist with the recording and notification of claims and circumstances to indemnity insurers;
To assist in ensuring that complaints are resolved in accordance with the firm's complaints handling framework, process and timescales; including managing the diary for complaint responses;
To assist in the timely and accurate recording of claims and complaints, including the results of any investigations, updates and outcomes;
To assist with the internal reporting of claims and complaints data; including preparation of the monthly quality report;
Prepare for, and attend, monthly quality meetings with Operations Directors, Technical Directors and Business Unit Directors; to include preparation and circulation of minutes, note taking and actioning updates;
Assisting in the management and organisation of documentation required in response to Client Due Diligence Questionnaires;
Assisting with internal business process audits where required, including the preparation of annexes to audit reports;
Assisting with the logistics of external audit meetings, including organising the personnel required, booking meeting rooms and arranging lunches;
Testing various elearning modules produced and updated by the QRC team prior to annual rollout across the business;
Coordinating feedback on elearning modules and assisting in ensuring completion of the modules across the business;
Updating Keoghs' policies and procedures on the internal intranet;
Maintaining an up to date breach register on receipt of breach reports into QRC;
Ensuring that all Keoghs policies and procedures are followed;
Develop and maintain effective working relationships with members of the QRC Team, the fee earning and nonfeeearning teams and key stakeholders, including the Client Account Managers (CAMs), the Technical Directors (TDs) and the Business Unit Directors (BUDs);
To arrange internal and external meetings on behalf of members of the QRC team, including organizing business lunches and/or travel arrangements where required:
Filing, printing, copying and general administrative duties as required;
Providing support and cover to the QRC Team where appropriate and as directed by the QRC Manager.

The above list is not exhaustive and the post holder will be required to assist with other matters as appropriate.

Activity Time Frames
Adaptable - follows the direction of the line manager and prioritises own activity on a daily basis
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton

Experience, Skills and Qualifications

Recruitment Criteria

Prior Knowledge, Skills and Experience

Sound understanding and genuine interest in working in a Quality, Risk and Compliance function.
Experience of working with confidential and sensitive information.
Excellent people skills.
Proficient in MS Office to include Outlook, Word, and Powerpoint.
Preferably advanced Excel skills.
Team player with the ability to cooperate and support the team, responding positively to change.

Technical Knowledge and Experience

Experience of working in a regulated environment; for example, a law firm or the financial services sector
Experience of dealing with consumer/ customer complaints
Ability to factor in to decision making process the wider commercial issues
Ability to deal with a high volume workload and demonstrate proactivity and initiative.
Working background in a high volume, transactional/administrative background.
Ability to meet tight deadlines.
Good problem solving skills
A good team player who supports their colleagues and shares knowledge
Comfortable to work on own initiative as well as part of a team and do adapt to changing priorities.
Ability to deal with sensitive and/or confidential information appropriately
Ability to remain professional and calm under pressure in an everchanging environment.
Excellent communication skills, both written and verbal.
Effective organisational skills.
Adaptable and flexible with a positive 'cando' attitude

Required Soft Skills:
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive