Compliance Co-ordinator - United Kingdom - Domino Group

Description

UK Aftermarket Coordinator | Domino Printing UK UK Aftermarket Coordinator
Location Bar Hill, United Kingdom Type of contract Fixed Term Contract Apply Hybrid role, Cambridgeshire, England (with travel to Bar Hill Office maximum of 1 day a week)
PT (20 hours per week, to be worked over 5 days between the hours of 9am and 5pm)

Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers.

Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions.

Our products help ensure the success of manufacturers' products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance.

From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management and brand protection.

Working for the UK Sales and Service Channel and part of the wider UK Marketing team, this is a part-time (20 hours p/w), fixed term contract (12 months) role within the Sales Operations Team.

Own and process Aftermarket and various enquiry queues in Salesforce.
Provide phone support for customer enquiries and orders.
Manage escalated aftermarket queries through to resolution via case management in CRM system (e.g., Salesforce.
Review and handle queries in relation to BuyDomino (online ordering platform).
Identify improvement opportunities and collaborate with interested parties to agree changes prior to implementation.

Understand the warranty and RMA (returns) process and administrate through the relevant CRM and ERP systems (e.g., Oracle, Salesforce).

Full training will be provided on our systems, however, the ideal candidate will have:
Questioning, analysis and problem-solving skills
As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday pro rata (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access to the Green Car Scheme to name a few

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work.

For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly.

What's important is that we enable you get the best from us and for us to get the best from you, whether that's from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.