Client Support Officer - Blackburn, United Kingdom - Coben Healthcare

Coben Healthcare
Coben Healthcare
Verified Company
Blackburn, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Coben Healthcare is looking for a highly motivated and proactive
Client Support Officer to join our team.

You will work closely with our Account Managers, providing administrative support, ensuring processes are followed accurately and our clients receive excellent customer service.


Renumeration Package includes:

-
Salary between £18000 &
£22000 _Depending on experience_
- _
Private Health insurance_ which covers elements including Dental, Optical, _Health & Well-being discounts_

  • Contributory
    Pension Scheme
  • 20 Days Annual leave with BHs &
    Every Alternate Friday off in addition
  • Opportunity for
    Career Progression

Key Responsibilities:


  • To add / take off and update all requirements on our CRM live screen in a timely, accurate manner
  • Provide a "catch up" service to clients by calling to check jobs, feedback on clinicians and update basic information
  • Be flexible to the needs on the Account Manager (AM) and take direction and feedback as required
  • Adding new sites and contacts to clients ensuring our database is kept current and accurate
  • Producing and sending out internal updates on key jobs to work on
  • Making changes to contracts where cancellations or amendments have taken place
  • Producing rate cards for clients where necessary
  • Creating contracts for clients once shifts have been verbally confirmed
  • Occasionally covering AMs for annual leave / sickness / meetings
  • Working towards KPIs and targets set by the management team
  • Occasionally covering a client base when Account Managers are on leave
  • Ad hoc administrative duties
  • Excellent communication skills both verbal and written
  • Professional Manner
  • Excellent Attention to Detail
  • Relationship Building Skills
  • Strong attention to detail and ability to work accurately under pressure
  • Good organizational and time management skills
  • Ability to work well within a team
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Ability to work in a fastpaced environment
  • Experience in a customer service or administrative role

Job Types:
Full-time, Permanent


Salary:
£18,000.00-£22,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Onsite parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Blackburn, BB1 2FD: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What Notice Period are you required to give in your current position?

Education:


  • GCSE or equivalent (required)

Experience:


  • Customer service: 1 year (preferred)

Language:


  • English (required)

Work authorisation:

  • United Kingdom (required)
Application deadline: 21/04/2023

Reference ID:

Client Support Officer:
BB1-Blackburn

Expected start date: 03/04/2023
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