Uk-based Software Licensing Administrator - Southampton, United Kingdom - Eficode

Eficode

Verified Company

Southampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us
We are a knowledgeable, high-achieving, experienced lot, who want our people to feel comfortable and valued in their teams.

We are passionate about development, enhancing skills, teamwork and having fun We also live by our company values:
'Mastery' in our knowledge and skills. 'Decency' in our attitude towards each other, our customers and the work we do and 'Remarkable' in our willingness to go above and beyond.

What's in it for you?

As a remote-first company we offer the opportunity to work flexibly with core working hours to cover a 37.5 hour week and also remotely; we encourage working in the office for the social interaction and skill-sharing, but we also support working-from-home.

With an extensive onboarding process, unlimited access to learning opportunities, we support and encourage our people to explore their career potential and self-development.

Additional benefits include:
- generous holiday allowance plus the ability to 'buy' more
- enhanced maternity and paternity pay
- paid 'volunteer' days
- paid sickness and dependent leave
- health and wellbeing schemes including private medical insurance, life assurance and free flu jabs
- cycle to work and car salary sacrifice scheme
- annual equipment allowance
- free books, training and continuous personal development
- employee support groups, reward and recognition schemes
- free breakfast, lunch and parking when onsite
- casual office dress code

Role Purpose:

The Software Licensing Administrator is a pivotal part of the Eficode Customer Service Team, Primarily responsible for managing the software licensing and renewal needs of Eficode's diverse customer base.

As a member of this formidable unit, you will be responsible for generating software licensing quotes for customers and internal stakeholders, and for handling inbound customer enquiries over the phone and via a ticketing system.

You will be accountable for ensuring the customer (whether internal or external) receives the best possible service for every request, using a combination of the technical skill set you will gain from the continuous training and onboarding, as well as leveraging additional resources at your disposal such as online knowledge bases and support from technical and commercial colleagues.

The role will suit a bright and outgoing individual with an inquisitive mind who enjoys solving problems.

You will be passionate about delivering superb customer service and will possess excellent interpersonal skills required to frequently liaise with team members both inside and outside of your department.

Role Responsibilities
Generation of Renewal quotes (Software licenses, hosting & support contracts etc) prior to the renewal date.

Preparing quotes for new licenses, upgrades and downgrades

Following the license purchasing process

Attend new business calls with prospect customers, providing support to the Sales Team where required.

Answering inbound telephone calls to the general service line, and inbound ticketing system accordingly.

Continuous CRM housekeeping - ensuring records of customers you interact with are up to date, accurate & concise.

Processing receipt of inbound customer Purchase Orders.

Taking part in daily team huddles, ensuring work for the day is distributed fairly and dealt with in a timely fashion.

Be responsible for upholding health & safety of yourself and colleagues

Comply with all ISO20071 Policies

Essential Skills/Experience
Either a university degree / Equivalent OR GCSE Grades B and above in Maths and English

Experience in a customer centric work environment

Desired Skills/Experience

Superb written and verbal communication skills

Passion for providing the best possible customer experience at all times

Experience using CRM software (Salesforce, Hubspot etc)

Experience in a similar business would be a strong advantage; Enterprise services relating to software, Service desks, SaaS, managed services etc

Exposure to the Atlassian tool suite (JIRA, Confluence etc)

Person Specification

A passion for delivering the best possible customer experience at every opportunity

A keen eye for detail, conscientious & diligent

An organized approach, and keen to ensure process is followed accordingly

Good time management skills; ability to manage your own time

An inquisitive, curious nature - Wanting to know the 'why?'

Excellent written and verbal communication skills

A friendly and collaborative team player

Affinity with the company core values of Decency, Mastery and Remarkable

Remuneration:

£23k - £26k depending on experience, paid gross per annum

Location:

UK-based hybrid-working with weekly visits to our Southampton office. Please note, you must have a professional home working environment (eg. separate home office) and with reliable broadband.

Important: