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    UK-Based Software Licensing Administrator - Southampton, United Kingdom - Eficode

    Eficode
    Eficode Southampton, United Kingdom

    3 weeks ago

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    Description

    About Us

    We are a knowledgeable, high-achieving, experienced lot, who want our people to feel comfortable and valued in their teams. We are passionate about development, enhancing skills, teamwork and having fun We also live by our company values: 'Mastery' in our knowledge and skills. 'Decency' in our attitude towards each other, our customers and the work we do and 'Remarkable' in our willingness to go above and beyond.

    What's in it for you?

    As a remote-first company we offer the opportunity to work flexibly with core working hours to cover a 37.5 hour week and also remotely; we encourage working in the office for the social interaction and skill-sharing, but we also support working-from-home. With an extensive onboarding process, unlimited access to learning opportunities, we support and encourage our people to explore their career potential and self-development.

    Additional benefits include:-


    • generous holiday allowance plus the ability to 'buy' more


    • enhanced maternity and paternity pay


    • paid 'volunteer' days


    • paid sickness and dependent leave


    • health and wellbeing schemes including private medical insurance, life assurance and free flu jabs


    • cycle to work and car salary sacrifice scheme


    • annual equipment allowance


    • free books, training and continuous personal development


    • employee support groups, reward and recognition schemes


    • free breakfast, lunch and parking when onsite


    • casual office dress code

    Role Purpose

    The Software Licensing Administrator is a pivotal part of the Eficode Customer Service Team, Primarily responsible for managing the software licensing and renewal needs of Eficode's diverse customer base.

    As a member of this formidable unit, you will be responsible for generating software licensing quotes for customers and internal stakeholders, and for handling inbound customer enquiries over the phone and via a ticketing system.

    You will be accountable for ensuring the customer (whether internal or external) receives the best possible service for every request, using a combination of the technical skill set you will gain from the continuous training and onboarding , as well as leveraging additional resources at your disposal such as online knowledge bases and support from technical and commercial colleagues.

    The role will suit a bright and outgoing individual with an inquisitive mind who enjoys solving problems. You will be passionate about delivering superb customer service and will possess excellent interpersonal skills required to frequently liaise with team members both inside and outside of your department.

    This role is customer facing and would therefore suit a candidate confident in their ability to deliver concise and accurate technical and commercial advice. To the right candidate, this role can become a gateway to excellent career progression opportunities within a fast growing global technology business.

    Role Responsibilities

    Generation of Renewal quotes (Software licenses, hosting & support contracts etc) prior to the renewal date.

    Preparing quotes for new licenses, upgrades and downgrades

    Applying adjustments to license opportunities including credits and refunds

    Following the license purchasing process

    Interactions with key vendors (mainly Atlassian) via email, service desk and video calls where required.

    Attend new business calls with prospect customers, providing support to the Sales Team where required.

    Answering inbound telephone calls to the general service line, and inbound ticketing system accordingly.

    Continuous CRM housekeeping - ensuring records of customers you interact with are up to date, accurate & concise.

    Processing receipt of inbound customer Purchase Orders.

    Taking part in daily team huddles, ensuring work for the day is distributed fairly and dealt with in a timely fashion.

    Be responsible for upholding health & safety of yourself and colleagues

    Comply with all ISO20071 Policies

    Essential Skills/Experience

    Either a university degree / Equivalent OR GCSE Grades B and above in Maths and English

    Experience in a customer centric work environment

    Desired Skills/Experience

    Your application will be prioritised if you meet any of the following:-

    Superb written and verbal communication skills

    Passion for providing the best possible customer experience at all times

    Experience using CRM software (Salesforce, Hubspot etc)

    Experience in a similar business would be a strong advantage; Enterprise services relating to software, Service desks, SaaS, managed services etc

    Exposure to the Atlassian tool suite (JIRA, Confluence etc)

    Person Specification

    A passion for delivering the best possible customer experience at every opportunity

    A keen eye for detail, conscientious & diligent

    An organized approach, and keen to ensure process is followed accordingly

    Good time management skills; ability to manage your own time

    An inquisitive, curious nature - Wanting to know the 'why?'

    Excellent written and verbal communication skills

    A friendly and collaborative team player

    Affinity with the company core values of Decency, Mastery and Remarkable

    Remuneration

    £23k - £26k depending on experience, paid gross per annum

    Location

    UK-based hybrid-working with weekly visits to our Southampton office. Please note, you must have a professional home working environment (eg. separate home office) and with reliable broadband.

    Important


    • This is a full-time position.


    • Please apply with your Right to Work in the UK eligibility if you are not a British/EU citizen. We do not offer sponsorship.


    • A skills-based digital assessment may be required as part of the recruitment process.


    • Passing probation will be determined when you can confidently complete every part of your role without the need for additional support.


    • See our Privacy Policy:-

    At Eficode we are committed to offering an inclusive recruitment process and equal opportunities for all applicants. We are dedicated to creating a work environment that embraces diversity, inclusion and respect for all employees. We believe that our differences make us better. We recognize that by having diverse perspectives, skills, ages, genders, backgrounds and cultures we will better drive our customers forward and innovate in our field. To ensure a fair recruitment process, please refrain from sharing unnecessary personal information and your photo on your job application. Eficode, better made possible.

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