Concierge Specialist - Witney, United Kingdom - BRELLIS RECRUITMENT LIMITED

BRELLIS RECRUITMENT LIMITED

Verified Company

Witney, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chalet Concierge Specialist
Needed for sociable, friendly hard-working team that provide luxury holidays for high net worth individuals. No detail is too small and the Concierge is an integral part of creating a seamless experience.

The Role:

Working as your client's predeparture concierge, you will look after them from the moment they book their chalet, discussing their needs and organising the best options for them, whilst building a valuable rapport in conjunction with the chalet operator.
Following a handover from the Salesperson, assessing your client's needs and the way to approach their booking, effectively managing their expectations, providing support and guidance with their bookings, and generally offering the most helpful conciergeservice out there.
Ensuring that all requests are recorded on the system, requests are handled, and you are available to assist the client even once they have been handed over to the resort contact. Information about the final planning of the stay discussed with the operatorshould also be requested and recorded.
Prior to clients departure, ensure there is dialogue with the client and salesperson to make sure that the client is satisfied they are prepared for their stay.
Building strong relationships with our suppliers to ensure we get the best options for the client
Assist the salesperson in any ontrip communication matters and posttrip engagement.
Responsible for obtaining correct invoices from our suppliers, generating the relevant booking paperwork for your client and discussing payment options with them at time of booking.
You will be required to attend face to face meetings with concierge suppliers to keep our knowledge fully up to date and to strengthen existing or new relationships.
To take the time to learn and understand the concierge supplier portfolio and the resorts we work in so that you can best sell their services and your knowledge to clients (working as one with the concierge team and using each other's knowledge and experiences).
To attend and be involved in the organisation of summer and winter FAM trips, to help you further understand the individual resorts, suppliers & properties.
You will share responsibility for the general upkeep of the website portfolio, ensuring all resort pages are up to date and accurate.
Administration of company websites and databases for resort and concierge related information.
Assisting the sales team and directors on other administration tasks as becomes necessary.

Previous experience in a similar role is preferable.

Ideally you should have worked a ski season in a European resort or have good knowledge of the ski industry and how chalets operate.

You must have the ability to build strong working relationships and have a friendly, approachable and professional manner.

You must have impeccable communication skills with a willingness to go that extra mile.

You need to have exceptional organisational skills and attention to detail.

You must work well in a team environment with a hard-working and flexible approach.

INDG