Call Centre Representative - Sheffield, United Kingdom - Global 1st Line Group

Global 1st Line Group

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative.

As a Call Center Representative, you will be responsible for providing excellent customer service and handling inbound and outbound calls.

This is a great opportunity for someone who enjoys interacting with customers and has strong communication skills.

Duties:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner
Provide information about products and services, upselling when appropriate
Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
Follow call center scripts and guidelines to ensure consistent service delivery
Maintain a high level of phone etiquette and professionalism at all times

Skills:

Excellent verbal and written communication skills
Ability to communicate effectively with customers, listen actively, and provide clear instructions or explanations
Strong problemsolving skills with the ability to analyze situations and make sound decisions

If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.

Salary:
£23,944.58-£30,067.50 per year

Benefits: