it and infrastructure operations performance manager(telecom) - London, United Kingdom - Project People

Description

IT AND INFRASTRUCTURE OPERATIONS PERFORMANCE MANAGER(TELECOM) - CONTRACT - HYBRID - READING
We are hiring a IT and Infrastructure Operations Performance Manager(Telecom) for one of my clients in Reading.
Duration: 6 months rolling contract
Hybrid - 2 days/week onsite in Reading- Mandatory- Wed

Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.

Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice.

The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.
Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.

Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders.

Actively manages the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance.

Improves visibility into service performance, and accurately measures progress towards defined objectives.
Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs.

Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance.

Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers.

IT & Infrastructure Operations Performance Manager

Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains.

Will have a high level, broad end to end understanding of our business and it's operational performance and be able to demonstrate knowledge of working in a service orientated environment.

Will be passionate about the use of data and insight to make informed decisions, solve problems and input to operational and strategic plans.

Can demonstrate the ability to gather, analyse and present information in business terms for management and leadership consumption.

Experience of leading a team of analytical professionals in Telecommunications environment and driving Service Performance improvements through tangible insights.

ITIL Expert Qualification.
Project People is acting as an Employment Business in relation to this vacancy.
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