Schedule Delivery Co-Ordinator/Administrator - Liverpool, United Kingdom - Serco Group

Description

Schedule Delivery Co-Ordinator/AdministratorHome-workingFull TimeIf you're looking for a more rewarding and secure home for your talents, look no further than Serco.

We need experienced and motivated people who can display the right behaviours to join us and uphold our high standards of customer service.

In short, we need people to be there for our customers when they're needed most.

And, in return, we will invest in your training and development to make you an expert in your respective field.

About the role:

Provide support and assurance to Training for site specific administration in relation to Headcount lists, reporting and transition of New Hires from training environment to operational go live.

Undertake the collation of all training registers with checks and balance process:
Facilitate and support handover from Ops / Recruitment agencies on the names and numbers applicable to training.
Prepare a register for each trainer so that the trainer has confirmation of new starters.
Collate registers from training, reporting back to training manager on any no shows etc.

Toward end of training liaise with Ops and OST on the differential by number and name on expected completion of training, so that Operations can effectively assign to teams going forward.

On last day of training am provide OPS and OST on the definitive list that have completed training so that OST can upload into Teleopti.

Highlight any System Issues in training with any possible retraining required.

Liaison with recruitment agencies to check on dropouts during training and reason for leavingProvide the bridge between Agencies, Operational and OST stakeholders to support delivery of accurate headcount flow through all training activityProvide support to training manager on admin in relation to prepping content, collating registers from Agencies and helping with tracking attrition in classroom.

Maintain all training records for accurate reporting for compliance and audit purposes, including New Starter Induction, Upskill and SMS Refresher training.

Work with OST and facilities to ensure training rooms/areas are fully equipped for facilitation.
Prepare and manage reports on training activities e.g. Training Evaluation reports. Overseeing the preparation and distribution of materials such as instructional notes, handouts and feedback forms.
Management and ordering of stationery stock to support on site delivery.

The successful candidate will be required to carry out the following responsibilities, activities, and duties:
Experience of working with Excel highly desirableResults driven with attention to detail Developed interpersonal and organizational skills.
Demonstrated ability to multi-task.
Excellent verbal communication skills; good listener who can understand customer needs.
Conscientious and reliable individual who is self-motivated.
Friendly personality shows confidence and pride in delivering excellent service.
Prioritisation of personal workload to meet business needs.
Excellent interpersonal communication at all levels.
Eager to learn and willingness to continually improve.

Open, trustworthy and can-do attitude What we offer: A competitive salary A fantastic culture and supportive team; continuous training & development opportunities A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more The chance to make a positive difference in a company passionate about diversity and inclusion.

Access to an enhanced Pension and Serco Share Save scheme (optional) About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks).

Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply
Please click on the apply button to complete your application.

Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all.

As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard.

Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.