Head of Commercial and Business Operations - Manchester, United Kingdom - Smart DCC

Description

Hybrid Working Manchester, London or Nottingham Offices.
Competitive Salary plus benefits

Be responsible for supplier performance (including budget, risk management and reporting) and will build senior relationships with suppliers, representing DCC's interest and driving improvement.

Drive supplier performance management and performance rectification for suppliers, reporting to the Head of Supplier Delivery
Have a deep understanding of the contracts and DCC's overall commercial position in relation to licence obligations
Support other parts of the business in their engagements with suppliers and ensure continual focus on customer outcomes
Be an escalation point for any performance and service-related risks and issues
Work with other parts of DCC to understand end customer experience of service delivery and use this in dialogue with suppliers to drive good supplier performance
Work seamlessly with Commercial and other parts of DCC to deliver end-end contract management
Be responsible for ensuring that supplier performance meets performance obligations and service level agreements.
Maintain deep knowledge of the supplier's business performance against contract and licence condition
Identify and deliver performance improvement plans and rectification of performance issues
Experience and excellent track record of delivering in a service-based contract environment (essential) and ideally within a Telco/Energy or other relevant sector (desirable)
Proven experience in building relationships and leveraging these to drive continuous improvement and ongoing value for money

Each person at the DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours.

Whether it's doing purposeful work, helping us grow or building the career you want – we'll give you the support to do it all.

Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change:
we want you to be part of our journey.
Capita Opportunity Statement
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services.

We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

You'll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors.