Flooring Operations Manager - Bristol, United Kingdom - ScS

Description

Job Description

We have a rare, exciting opportunity for an experienced Flooring Operations Manager to join our team.

As a Flooring Operations Manager, you will be responsible for managing and co-ordinating the daily operations and installation of flooring products through the local surveying team, store distribution centres and our external fitting partners to ensure customers receive a five star service.

This is a regional role which covers South West and Wales.

What does the role involve?

• Co-ordinate flooring orders with fitting partners and stores to ensure installation is managed efficiently
• Deliver KPI targets whilst maintaining excellent customer satisfaction
• Manage and plan the surveying team workload, ensure they are efficient to support the stores planning needs
• Carry out regular performance reviews with surveying team
• Continuously coach, develop and improve individual's performance. Carry out regular performance reviews
• Support the recruitment, onboarding, management and development of the team
• Effectively manage customer complaints through to resolution
• Provide stores with advice, training and general guidance on flooring operations
• Lead by example and role model the ScS company values and behaviours to inspire the team to perform to be their best
• Communicate company updates regularly to the team to ensure good commercial awareness
• Continuously identify opportunities to make improvements which will optimise flooring operations
• Hold strong working relationships with the store retail teams and customer support centre, providing help, training and support on flooring products and services

Who are we looking for?

If you have the below skills and qualities, we'd love to hear from you

• Driven with a strong commercial awareness
• Strong flooring industry knowledge
• Experience of managing a large team, ideally within a similar role
• Experience with managing 3rd party contractors
• Customer focussed with a passion for delivering first class customer service
• Excellent communication and interpersonal skills
• Ability to work under pressure and to tight deadlines
• The ability to drive performance and manage difficult conversations when needed
• Enthusiasm and passion to drive the business forward and personally succeed.
• A desire to learn, grow and progress
• Friendly, flexible, reliable, honest and a strong work ethic
• A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
• Driving licence
• Good knowledge and understanding of Microsoft Excel