Business Support Manager - Cardiff, United Kingdom - ISWP Assessment Services Ltd

    ISWP Assessment Services Ltd
    ISWP Assessment Services Ltd Cardiff, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Business Support

    Job title: Business Support

    Job Type: Full time

    Company: ISWP Wales

    Salary scale: £23,000 - £25,000 Per Annum

    Reporting into: Senior Business Support

    Location: Cardiff

    Role description:

    ISWP is a leading, innovative company formed and managed by independent social workers to provide a range of professional social work services.

    ISWP are recruiting for a bilingual (Welsh and English) Business Support for our social care business in our new Cardiff office.

    Duties will include:

    ·Liaising with professional clients to commission assessments and allocating to our pool of social workers.

    ·Contacting social workers and clients via telephone and email.

    ·Ongoing tracking of assessments and providing updates to clients.

    ·You will be expected to build and maintain relationships with our social workers and clients by keeping in touch regularly.

    Person specification:

    ·Background knowledge of children and adult' social care is desirable but not essential

    ·Highly organised with great prioritisation, coordination and multi-tasking skills

    ·High level attention to detail with strong email presentation and English language skills

    ·Excellent communication skills

    ·Confident and competent telephone manner

    ·Excellent I.T. skills including good knowledge of Microsoft word packages

    ·Experience in customer service

    ·A quick learner with an inquisitive mind to understand how our unique business works

    ·An out-of-the box thinker who can contribute new ideas towards the development of the organisation

    ·Bilingual (Welsh and English)

    ·Must be able to travel to head office located in Reading at start of contract

    These principal responsibilities are not an exhaustive list of duties, only a general guide to the post. In consultation with the post holder, the duties may change from time to time to reflect the changing needs of the business.

    Please note we will require the successful candidate to undergo a full enhanced DBS check as this post will involve direct and indirect contact with children and vulnerable adults, therefore this Business Support Administrator post is exempt from the Rehabilitation of Offenders Act