Recreation Assistant - East Ham, United Kingdom - activeNewham
Description
Job Title:
Recreation Assistant
Section:
Leisure Services
Responsible to:
Duty Manager / General Manager
Overview / Purpose of Role
Responsible for day-to-day centre operations when on duty including cleaning and maintenance, preparation of areas and equipment for sessions as appropriate, maintaining a safe pool environment through diligent lifeguarding practices and attendance at regular pool training.
To be part of the centre team and contribute to the business' success by actively promoting the centre and activeNewham by always ensuring first class customer service.
- The post holder reports to the Duty Manager and will work closely with other centre team members.
- The post holder will be required to work evenings, weekends, and public holidays.
- The post holder will be required to wear a uniform.
Key Tasks and Accountabilities:
Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder.
This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.
To undertake all responsibilities listed below:
Customer Service
- Maintain a positive visual image of the centre to customers by providing a welcoming, helpful, and professional service and always ensuring exceptional standards of presentation throughout the centre.
- Proactively anticipate customer feedback whenever possible in addition to handling customer complaints, concerns and comments ensuring customer satisfaction through ownership and resolution of issues.
- To ensure all wet and dry activities are set up in timely manner and run according to programme ensuring activities are delivered safely and effectively.
- To ensure the safety of customers whilst using the centre at all times by consistence adherence to all relevant guidelines, regulations, and procedures
- To ensure all pool safety / operating procedures are in place and adhered to
- To complete all necessary shift paperwork as required and maintain all appropriate records, systems, and financial procedures in accordance with standard operating procedures.
- To always maintain exceptional standards of cleanliness inside and outside the building
- Assist management to continuously improve energy utilisation.
- To keep records of all maintenance, repairs and tests of plant and equipment carried out.
- Meet all Health and Safety requirements, including but not limited to fire evacuation, COSHH etc.
Adherence to health and safety requirements and proper risk management is required from all employees in so far as is relevant to their role.
Job Types:
Full-time, Permanent
Salary:
£24,850.00 per year
Benefits:
- Company pension
- Flexitime
- Gym membership
- Onsite parking
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Work Location:
One location
Application deadline: 19/03/2023
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