Administration (Customer Services) Apprentice - Bromsgrove, United Kingdom - Herefordshire and Worcestershire Health and Care NHS Trust

    Herefordshire and Worcestershire Health and Care NHS Trust
    Herefordshire and Worcestershire Health and Care NHS Trust Bromsgrove, United Kingdom

    2 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    An excellent opportunity has arisen to join our growing Performance Team. We are seeking an Administrator to provide support to the teams and members of the Adult Mental Health services across Herefordshire and Worcestershire.

    Applicants will be expected to complete an administration Customer Service Qualification and will be required to hold 4 GCSE (or equivalent) grade A-D (including Maths and English). Applicants must not hold a level 2 or equivalent qualification in a similar subject.

    This is a fixed term post for 15 months working full time Mon-Fri, 9-5 and is an excellent introduction into the NHS gaining a valuable qualification and experience along the way.

    Please be advised NHS Jobs Service will not be available

  • 6pm on Friday 19 April to 9am on Monday 22 April 2024
  • 6pm on Friday 26 April to 9am on Monday 29 April 2024

    • Do not attempt to use the service at these times and consider this for your application submission.

    Main duties of the job

    You willbe part of the growing Performance Team, providing essential administrativesupport through completing a wide range of tasks.

    Theperformance team work with a variety of services providing vital performancerelated support and helping the teams achieve their Key Performance Indicatorsand targets.

    You willgain quality administrative experience, an understanding of NHS processes andsystems and a detailed understanding of the variety of Teams within the AdultMental Health Service while gaining a valuable Customer Servicequalification. You will be givensufficient time to complete this qualification and the work you complete willgo towards achieving this.

    About us

    At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

    Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

    We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

    What we offer

    27 days leave plus bank holidays, increasing up to 33 days with long service

    Generous NHS pension and enhanced pay when you work unsocial hours

    Flexible and agile working opportunities

    Great maternity, paternity, and adoption support

    Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

    Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

    Health and wellbeing opportunities

    If you would like to know more, please visit our careers website.

    Job description

    Job responsibilities

    Administration duties specific to the role.

    Providing support as required typing, data input, inbox management,liaison with a variety of NHS professionals and colleagues, maintainingaccurate records and problem solving.

    You will be provided with training and support to enable you to reachyour full potential.

    For fulldetails of the duties and criteria for the role please refer to the jobdescription and person specification attached.

    Person Specification

    Qualifications

    Essential

  • 4 GCSE (or equivalent) grade A-D (including Maths and English Language*) certificates must be provided during the recruitment process if you are the successful candidate
  • Must not have a Level 2 or equivalent qualification in a similar subject diploma, NVQ
  • Must meet minimum requirements of training provider

    • Desirable

  • ICT qualification

    • Experience

    Desirable

  • Work related experience of liaising with the public on the telephone and / or face to face
  • The ability to work with limited supervision but seek advice as appropriate
  • The ability to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds
  • Experience of team working

    • Knowledge

    Essential

  • Basic working knowledge of Microsoft packages

    • Desirable

  • Microsoft packages Excel and PowerPoint.
  • Knowledge of administrative working processes and procedures
  • Knowledge of the Data Protection Act and Confidentiality

    • Skills & Abilities

    Essential

  • Ability to challenge poor behaviour.
  • Role modelling good behaviour.
  • A positive attitude and able to act on feedback.
  • Ability to praise and be supportive to others
  • Ability to work with limited supervision but seek advice when appropriate.
  • Able to carry out basic clerical tasks following instruction
  • Accuracy and attention to detail
  • Ability to prioritise and organise own work to meet deadlines
  • Ability or willingness to learn how, to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds.
  • Basic computer skills able to use e-mail and internet to send and retrieve information.
  • Ability to understand the importance of confidentiality and to maintain confidentiality at all times as necessary

    • Desirable

  • Evidence of effectively working to deadlines
  • Evidence of ability to complete tasks effectively
  • Ability to work unsupervised for short periods of time

    • Additional Criteria

    Essential

  • Willingness to undertake and satisfactorily complete the Level 2 Apprenticeship in Business Administration within 12 months
  • Willingness to participate fully in an apprenticeship training programme.
  • To have a professional appearance and be willing to adhere to the Trusts dress code.
  • Willingness and ability to travel to meet the demands of the post
  • Ability to work the hours required of the post on some occasions this may mean starting at 8am or finishing at dependent on the needs of the service.