Operational Data Insights Business Partner - Ruddington, United Kingdom - Experian

Experian

Verified Company

Ruddington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Grade D

Who are Experian?
We are the world's leading global information services company.

During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.

We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity.

We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life.

Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work.

So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging.

Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work.

We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave.

Job Description:

We are seeking an Operational Data Insights Partner to join our ITSM Operational Intelligence function.

This is a crucial role in which you will be working closely with another Insight Partner and the Extended Leadership Team to gather requirements and provide data and insights based on areas across ITSM to identify key issues and trends.

Using a variety of data sources, you will provide a high-level overview of the different teams within ITSM and use the insights and data to produce reports and presentations, making recommendations and suggesting improvements.

Some of the key responsibilities include:

Manage the development of insights and performance data reports.
Design and create reports and presentations for the Extended Leadership Team.
Work with the offshore team of analysts to deliver new and existing reports.
Build effective working relationships with key stakeholders and colleagues in areas of responsibility across internal operations & our suppliers
Own and deliver continuous improvement projects, support strategic goals and help to develop an automation agenda for MI.
Support, develop & manage the delivery of the strategic vision including cultural change and projects.

Qualifications:

A proven track record of developing sustainable, insightful, automated MI reports
Good analytical skills
Demonstratable experience with ServiceNow preferred
Excellent stakeholder management experience
Experience of creating presentations for stakeholders
Exceptional communication and influencing skills working within a complex matrix structure.
Highly organised and selfmotivated.

Desirable

Awareness of IT Service Management environment
Experience working with tools such as PowerBI, SQL and Salesforce is advantageous
Ability to work confidently with DBAs to understand and manage the reporting environment

Additional Information

Why choose us?

Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self.

Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered

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