- Processing Home to School Transport applications and answering queries from parents about their applications, including the eligibility of students based on the Council's Home to School Transport policy.
- Support the team with the validation of transport operator applications and variations to contracts through the Councils new dynamic purchasing procurement system.
- Assist with resolving day-to-day queries about the operation of transport to schools, colleges, and adult social care settings, and liaising with transport operators and other Council departments to ensure the most suitable and efficient transport for those clients who are eligible.
- Support the team with data input, basic data analysis in excel and the administration of bus pass applications.
- Ability to demonstrate excellent customer relations skills and be confident to respond to and engage with customers in relation to transport enquiries.
- Good time management skills to support the Team in meeting key performance indicators for the processing of applications and responses to residents.
- Excellent working knowledge of Microsoft systems including Word, Outlook, and Excel.
- Experience in home to school transport, adult social care, DBS checks and safeguarding is desirable, although full training will be provided.
Community Transport Officer - Wokingham, United Kingdom - Wokingham Borough Council
Description
Wokingham Borough Council has an excellent opportunity available for a Transport Officer to join our Community Transport Team, on a 9-month fixed-term contract.
As the Transport Officer, we'll look to you to provide support for the processing of Home to School Transport applications, as well as supporting the team in day-to-day activities for any element of Home to School or Adult Social Care Transport.
This is a superb opportunity for an enthusiastic and motivated individual who wants to be part of a dynamic Highways and Transportation Service.
Key Responsibilities:
Candidate Requirements
Wokingham is situated in the heart of the thriving Thames Valley and is consistently voted both the healthiest place to live and one of the best places to live in the UK. This is an exciting time to join as the council is delivering transport services across the borough.
Wokingham Borough Council offers a range of employee benefits including generous annual leave, flexible working opportunities and an excellent local government pension, a host of discounts and much more.
We're committed to making you feel empowered in your work, whether that's through approachable and engaged management, or extra training to enhance your expertise. This is combined with great development opportunities, meaning you'll feel supported and encouraged at every stage of your career.
Ours is a high support, high challenge work environment, where people can fulfil their full potential.
For an informal chat about the role please contact: Rebecca Brooks, Community Transport Manager / or