Client Engagement Manager - London, United Kingdom - The Graduate Project

The Graduate Project

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Main responsibilities:

Manages the clinicbased client service operations, and act as the first point of contact.
Develop and implements processes and procedures to improve client service operational efficiency and revenue forecasting accuracy through accurate sales pipeline management (HubSpot).
Interact with clients identify their needs and take their feedback regularly.
Use advanced analytics and data to identify new opportunities, boost the response rates and show a compelling return on investment (ROI).
Track and report key performance measurements for client engagement activities
Monitor the ongoing client engagement campaigns and plan on making them more effective.
Create engaging marketing and sales plans for services
Providing excellent service and support to the existing clients to build healthy relationships with them.
Work closely with Marketing and contribute to client engagement ideas on the company's social media pages.
Manage marketing and engagement campaigns on social media platforms.
Collect reviews and testimonials that appraise the brand image.
Develop and deliver training programs for client facing teams to support the company's growth objectives and goals.

Requirements:

Proven experience as an Engagement Manager with Sales skills
Bachelor's degree or equivalent combination of education and experience.
Proficient in MS Office and Google Workspace and customer service software
Excellent verbal and written communication abilities
Experience in market research, Sales and marketing operations or CRM experience is a plus