Sales Administrator - Liverpool, United Kingdom - Local Solutions

Description

POSITION: AIMS Skills Sales Adminstrator

LOCATION: Liverpool

HOURS: 20 hours per week

SALARY: £12,480

Main purpose of the role:

Do you come from a Customer Service or Administration background?

Would you like to work for a Charity that Empowers people and Supports Communities across Merseyside.

We are looking for a part time (20hours) Sales Administrator to join our team in Liverpool.

You will need an excellent telephone manner and communication skills and be able to proactively deal with service, situations & customers enthusiastically and with confidence.

To promote and deliver Local Solutions Young Adults Skills Programme and provide support to sell the programme to external partners.

Core responsibilities of the role will be:

• Promote & manage the sales of our Skills Programme, create resources for promotion and sales including social media platforms.
• Speak with customers, dealing with issues and sales.
• Receive and manage inbound calls/enquiries from partner services.
• Take details to quote and calculate/conclude prices and communicate back to the customer.
• Log all customer sales and update inhouse systems.
• General administration tasks when required.
• Provide administration support to the AIMS Skills Programme delivery team and participants, including referrals to partner services if required.
• Collect and record evidence around sustained accommodation, individual progress, assessment completions and other outcome target data.
• Act as a coordinating presence for additional support provision and multi-agency input.
• Liaise with delivery partners including accommodation providers, referrers and education and employment providers.
• Build and maintain networks and relationships with essential and complimentary services across the city. Identify sales opportunities to share the programme with external partners nationally.
• Use information and insight from performance to inform priorities and determine interventions.
• Participate in staff development reviews and supervision.
• Ensure Service User Participation and collaboration.
• Work with the Head of Support & Safeguarding and AIMS Programme Coordinator to develop the service in innovative ways to deliver maximum benefit and sales of the skills resources.
• To take a role in upholding and promoting Local Solutions values.
• Undertake any other task that may be deemed necessary.

General Skills and Experience:

• Relevant experience and/or qualifications in administration.
• Knowledge and practical experience of using IT.
• Good communication skills.
• Resilient and robust with a positive outlook.
• Ability to adapt to changing circumstances.
• Commitment to quality, customer service, best practice and best value in all aspects of the organisations operation.
• Flexible & Hybrid working patterns.