Customer Service Advisor - Haverhill, United Kingdom - The Dove Partnership

The Dove Partnership
The Dove Partnership
Verified Company
Haverhill, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
A very good client of mine who have 9 sites based within Hertfordshire and Essex are recruiting at their Haverhill site for a Customer Service Advisor
- this is an immediate requirement too


You will be the face and voice of the company and first port of call so first impressions are everything, so looking and sounding the part is very important to re-present the company at it's highest standard.


  • Welcoming customers when they arrive on site and deal with their queries. Identify needs and solve problems for customers, managing challenging behaviour and occasional hostility in a professional manner.
  • Develop and maintain positive and supportive relationships with customers throughout the duration of their engagement with us.
  • Liaising with relevant members of staff at our different branches to obtain correct and up to date information to support our customers and workshop team.
  • Upload claims to our accident management system.
  • Follow up customer calls where necessary and maintain a consistent point of contact for customer queries and concerns.
  • Identify and escalate priority issues.
  • Identify and select correct collection methods for vehicles when booking customers in.
  • Maintain procedures and codes of best practice as issued by the company to promote and enhance a comprehensive quality approach to service delivery.
  • Log comments, compliments and complaints in accordance with company procedure.
  • Work in a flexible manner and undertake any other duties and responsibilities within the scope of the position.

Person Specification:
Excellent Phone Manner

Very presentable

EXCELLENT Customer Service

Good sense of humour - I love the company has mentioned this, shows what a fun bunch they are to work for

The client mentioned this is a pressurised role, so someone used to juggling duties would be ideal.


Ideally someone out of work or on a weeks notice as this role needs to be filled within the next week.


Hours of work:
Monday - Friday 8:00am - 17:30pm and every other Saturday 8:00am - 12:00pm
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