Application Support Executive - United Kingdom - Hush UK

Description

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Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 20 years ago, we are now established as one of the UK's leading online fashion retailers. We employ around 140 staff in our head office and across 31 John Lewis concessions, creating and selling a beautiful range of women's clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.

THE ROLE:

The Technology Department is on an exciting path within Hush. There is significant company focus and investment within this area to allow technology to help support the business achieve its goals and aspirations over the next 5 years.

The new role of Application Support Executive will be vital to the success of this journey. Supporting the business application function within Hush IT such as Business Central, Centric PLM, Salesforce Commerce Cloud, Emarsys, Amplience and more. In this role you will be supporting the departments including Buying, Merch & Retail, Operations, Finance, E-commerce and Customer services with close contact with the users who make-up these departments and depend on technology to meet their needs within the business.

The Application Support Executive will report into the Application Support Manager, and help drive resolution of tickets, but also have a close relationship with the Product Owner and Engineering areas to ensure that business issues are all driven towards resolution in the most efficient way possible.

THE RESPONSIBILITIES:

• Day to day support of the business applications.
• Proactively drive progress on a diverse range of technical support issues.
• Resolve problems and issues in a timely manner based on priorities.
• Continually seek efficiencies and improvements to process and system functionality.
• Working as a team to minimise digital disruption to the business.
• Monitoring of application integrations to minimise downtime.
• Contribute to the documentation of common problems.
• Ensure resolved tickets have accurate and relevant information.

THE PERSON:

• High energy, enthusiasm and a can-do attitude.
• Willingness to learn about a broad range of contemporary technology.
• Critical thinking skills that can step through problems logically.
• Great communicator, approachable and friendly manner.
• Effectively manage their time accordingly.
• Thrives in a busy environment.

We are committed to fostering diversity, equity and inclusion in everything we do.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Product Management, and Manufacturing

• Industries

  Retail Apparel and Fashion, Retail, and Retail Luxury Goods and Jewelry

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