- To provide exceptional levels of customer service
- To act as a meet and greet in the main reception
- To ensure all visitors are recorded onto site and issue Security passes to external guests
- Ability to identify and escalate building maintenance issues/hazard perception
- Raise work requests through the corrigo system
- Manage bookings for visitor car parking spaces for the facility
- To support the review of procedures and processes
- To put forward any suggestions/initiatives
- Production of detailed site utilisation statistics
- To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language.
- To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls and emails using the appropriate greeting and sign off.
- To be articulate and pre-empt the needs of clients and visitors.
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival.
- To communicate effectively with other departments and neighbouring sites.
- To communicate professionally with staff and the client, providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation.
- If required, to be the main point of contact within the building, answering/referring all requests and queries in an appropriate and timely manner.
- To provide support with Ad-hoc customer event related tasks as guided by the Rolls-Royce team.
- To actively complete daily checklists ensuring quality of service and standards pertaining to the presentation and maintenance of public areas.
Corporate Receptionist - Bristol, United Kingdom - JLL
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Corporate Receptionist (Part Time)
Based - Rolls Royce - Filton Bristol
Hours - 20 per week
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
Customer Service:
Location:
On-site –Bristol, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.