Team Leader Housing Options - London, United Kingdom - iWork Recruitment Limited

iWork Recruitment Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract to start until with a possible extension.

MAIN PURPOSE OF THE JOB
Day to Day co-ordination and supervision of a Lead Professional team providing direction to all staff.

Assist in developing partnership working to enable a holistic No Wrong Door (NWD) approach of the Lead Professional Team so as to provide an efficient housing options service to all customers and partner organisations, preventing homelessness wherever possible.

DUTIES & RESPONSIBILITIES
To ensure that staff have an appreciation and understanding of the options available to enhance customers' life and skills opportunities through the No Wrong Door agenda and to promote and encourage the No Wrong Door holistic approach to advice and referrals to partner agencies

To have a good understanding of the responsibilities of social landlords, Police, Probation, Social and Health Services in relation to housing need, homelessness and homelessness prevention work

To have and maintain knowledge of relevant legislation, Codes of Guidance, case law and other best practice to ensure good quality

To ensure that officers are fully briefed on developments that impact on money and debt advice delivery, including Housing Benefit and welfare reform changes

To have a good understanding of the work of the HOST complex and the Legal teams and liaise closely with Team Principals in other areas of the Service to ensure that correct and appropriate referrals are made and the customer journey is correctly signposted

To assist in reviewing the assessment tools used by Lead Professional officers to ensure that they are fit for purpose and reflect the needs of the service users and partners

To provide relevant expertise on a day-to-day basis so that work is managed to the required standard, providing support to enable staff to develop and contribute the day to day service delivery

To manage a specific caseload at the direction of the Team Manager

To deal personally with complicated cases and with related enquiries from Solicitors and other agencies ensuring that the Client's legal representatives are properly briefed and instructed.

To ensure adequate cover both in the office and for outreach work in partner offices

To assist the Team Manager in the recruitment of staff

To employ appropriate staffing HR procedures

To make recommendations to the Team Manager for use of the Homelessness Prevention Fund, Rent Deposit or Bond scheme or other related direct financial assistance where such would prevent homelessness.

Knowledge
Knowledgeof Landlord and Tenant Legislation, the Housing Act 1985 and the Protection from Eviction Act 1977

Qualifications & Experience
A degree or related professionalqualification or equivalent relevant experience.

Experience of working in a busy customer
- oriented environment, delivering excellent customer service and of successful team management, including target setting, dealing with HR and performance issues, and the ability to manage satellite or co-located staff.

RQ

Salary:
£24.49 per hour

Schedule: