Team Leader - Peterborough, United Kingdom - Proactive Selection

Proactive Selection

Verified Company

Peterborough, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Senior Claims Handler

Location:
On-site, Full-time, Monday - Friday

Job Summary:

We are looking for a Senior Claims Handler to join our client's team and provide excellent customer service to meet the insurance needs of their clients.

As a Senior Claims Handler, you will be responsible for handling claims from inception to resolution, conducting liability investigations, and collating information provided by the client.

You will also be responsible for liaising with customers and insurers to ensure prompt and accurate advice is given.

In addition, you will be required to carry out administrative tasks, including processing mid-term adjustments and MID updates, negotiating and inviting the renewal of allocated client's policies, and ensuring all client records reflect the current risk on cover at all times.

You will also be required to create all invoices and relevant credit notes for new business, renewals, and mid-term adjustments in line with the Broking Manual/Company Procedures.

As a Senior Claims Handler, you will be expected to deputize for the manager when required to do so and carry out ad-hoc management duties.

You will also be required to manage the database by accurately inputting and updating client and claims data.

Key Responsibilities:

Provide comprehensive customer service to meet the insurance needs of our clients
Handle claims from inception, conduct liability investigations, and collate information provided by the client
Liaise with customers and insurers to ensure prompt and accurate advice is given
Respond to and resolve customer queries to optimize customer service
Process midterm adjustments and updates as required
Negotiate and invite renewal of allocated client's policies
Ensure all client records reflect the current risk on cover at all times, including accuracy of sums insured, perils, excesses, extensions, and exclusions
Create all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments, etc., in line with the Broking Manual/Company Procedures
Manage the database by accurately inputting and updating client and claims data
Carry out general administrative duties, including filing, photocopying, scanning, and other tasks as required
Deputize for the manager when required to do so and carry out adhoc management duties

Requirements:

Excellent customer service skills
Excellent communication and organizational skills
Good IT skills, including experience with databases and Microsoft Office
Knowledge of insurance and claims handling procedures
Good academic background
Be organized and efficient
Have strong observational, time management, and communication skills

Training:

Training for the position will take place at our client's Head Office in Peterborough and will be concurrent with familiarization with the environment and the role.

You will receive very strong support to ensure you reach your potential and do a great job.

Salary:

The salary for this position is £25000-£28000 per annum.

Job Types:

Full-time, Permanent.

Job Types:

Full-time, Permanent

Salary:

£25,000.00-£28,000.00 per year

Benefits: