Reception Team Leader - Salisbury, United Kingdom - Salisbury NHS Foundation Trust

    Salisbury NHS Foundation Trust
    Salisbury NHS Foundation Trust Salisbury, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen to join our Reception Team as Team Leader.

    The successful candidate will lead our team of receptionists and reception supervisors in providing friendly and efficient care as they guide patients through their experience at the hospital.

    The role will require a candidate that is able to demonstrate a commitment to the Trust's Vision and Values, with an appreciation and understanding of interacting with and managing diverse people.

    The post holder will be responsible for overseeing the day-to-day running of services within the reception and notes prep areas and will need to motivate and inspire the Reception Team to achieve their goals and perform their roles effectively and efficiently.

    This is a full-time, Band 4 position. Working pattern will be discussed at interview stage.

    Main duties of the job

    The post holder will have direct line management responsibility for the Band 3 reception team supervisors and will support these roles in their line management of the Band 2 Administration staff.

    Leading and co-ordinating the smooth and efficient running of the reception and notes preparation areas.

    Providing direct support to frontline staff. Covering and / or arranging cover for the reception desks as needed.

    Managing annual leave, sickness absences and performance in accordance with the Trust Policy and Procedures.

    Ensuring that the services offered implement agreed service changes and policies.

    Supporting and participating in the work of the outpatient improvement teams.

    Working directly with and to support Consultants, Lead Clinicians, junior medical staff, and other multidisciplinary professionals.

    Work independently, prioritising and managing own workload quickly and accurately, responding to the needs of the department.

    Establishing and maintaining close and harmonious relationships with all staff to ensure an effective exchange of information.

    Undertaking mandatory training as required and ensuring that staff within the administrative team remain compliant.

    For more details, please see the job description attached.

    About us

    Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

    We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

    We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

    Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting

    Job description

    Job responsibilities

    If you want to know more about the person specification, detailed job description and main responsibilities, Please could you kindly go through the attached JD.

    Person Specification

    Education, Qualifications & Training

    Essential

  • Educated to GCSE Level, English Language and Math Grade C or above, or equivalent

    • Desirable

  • Level 3 Apprenticeship in Team Leadership or equivalent knowledge and experience.
  • Level 3 Apprenticeship in Business & Administration or equivalent knowledge and experience.
  • ECDL or equivalent computer literacy, with experience in using Microsoft office.

    • Knowledge & Skills

    Essential

  • Experience of staff and office management as a Team Leader or Supervisor.
  • Excellent communication and relationship building skills, both verbal and non-verbal.
  • Ability to deal with sensitive issues with staff, patients, and their relatives.
  • Ability to use and work on your own initiative, using your own judgement to find solutions using analytical and problem-solving skills.

    • Desirable

  • Knowledge of healthcare processes and policies.
  • Knowledge of NHS administrative procedures.

    • Experience

    Essential

  • Experience of working in an admin management post of a minimum of 2 years.
  • Experience in aspects of staff management including leading and required Human Resource procedures with individuals.

    • Desirable

  • Experience of working in a busy office environment in a healthcare setting.