Ict Support Apprentice - West Malling, United Kingdom - Just IT Recruitment

Just IT Recruitment

Verified Company

West Malling, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An award-winning IT service provider is seeking an IT Apprentice

They have designed a clear development path to be proud of, enabling their colleagues to grow the careers they deserve.

With support, commitment & hard work, they have seen our colleagues achieve promotions & movement inside & around their business, and an opportunity has now arisen within their Channel Services team for a Level 1 Support Analyst.

Key Duties:

Providing technical product support to clients with a focus on quick resolution of incidents, and great customer satisfaction
Reviewing tickets created by clients, including categorisation and routing
Handling of incoming client calls, logging tickets with correct categorisation and resource assignment
Liaising with vendors, suppliers and internal teams to resolve technical issues
Continuously learn the latest technical best practices
Escalation of tickets to L2 and as necessary L3 and vendor specific resolver teams as per our escalation process

About you:

To be an ICT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* - C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £15,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required:

IT skills
Problem solving skills
Team working
Excellent customer service
Tech savvy
Strong written skills

Next steps:

After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

Reference code:
JT1217
Type of role

Apprenticeship Role

Discipline

IT Apprenticeship

Salary Range

Up to £15k

Location

West Malling