Hotel Receptionist - Par, United Kingdom - Minor Hotels

Description

Responsibilities * Welcome assist and directguests correctly in a friendly and polite way * Provide highquality customer service at all times * Check the guests in/outtake payments * Manage telephones emails and reservations in aprompt and professional manner * Ensure that all correspondence arerecorded and filed accurately * Ensure that all bookings areguaranteed and no show charges/late cancellation charges areapplied where appropriate * Reviewing guest special requests andensure that they are met or exceeded * Handle problems that arisein an effective professional manner * Working with all hoteldepartments to ensure guest expectations met or exceeded. For moreinformation call or whatsapp .

PersonSpecification Essential

Experience of managingcustomer relations face to face and viaphone

High level of spoken and writtenEnglish

Customer Service Skills e.g. face to facetelephone emailetc.

Desirable

Provenexperience in hospitality reception and admin or similar customerfacing role

Cashhandling

Familiarity with Operasoftware

Remote Work :

No