HRis Technical Support Associate - Glasgow, United Kingdom - Resource Solutions

Resource Solutions
Resource Solutions
Verified Company
Glasgow, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
HRIS Technical Support Associate

Location:
Glasgow - 12 months Contract (Hybrid role)

Are you a HRIS technical support Associate who's excited to work for a leading global financial services firm providing a wide range of services?

Do you prefer work environment with agile and collaborative spaces? Our client's new office in the city centre of Glasgow has such services as: a Health Centre (Medical Centre and Gym), Restaurants and more.

About the role


As a HRIS technical support associate you will be responsible for supporting and maintaining a wide range of HR processes and systems and you will be supporting all elements of the HR function, proactively working to streamline and enhance the day-to-day operations of the HR division.


Key Responsibilities:


  • Triaging system related issues and queries through mailbox and service desk system management, escalating internally to system SMEs where appropriate.
  • Supporting the delivery of the HR Helpdesk service, assisting with other key tasks as identified by the line manager.
  • Supporting the delivery of the HR Helpdesk service, assisting with other key tasks as identified by the line manager.
  • Demonstrating potential to develop a technical knowledge of system behaviour, to assist with troubleshooting and provide support to SMEs where applicable.
  • Accurately updating and maintaining administration guides, flowcharts, checklists and FAQs, as well as recommending changes or updates to improve service and to minimize risk.
  • Responding to requests for system access and seeking appropriate authorisation: following established, sometimes complex, processes.

Required skills and experience:


  • Previous exposure in a Helpdesk/Technical Support environment is essential
  • Experience of working within a clientdriven environment is desirable
  • Previous exposure to HR systems is essential
  • Experience of working within a Financial Services environment would be beneficial.
  • Experience of working in a fastpaced commercial environment with multiple stakeholders
  • A strong working knowledge of Word, Excel and Outlook is essential.

Job Types:
Full-time, Temporary contract

Contract length: 12 months


Salary:
£20.00-£27.52 per hour


Schedule:

  • Monday to Friday
  • No weekends

Work Location:
Hybrid remote in Glasgow
More jobs from Resource Solutions
See all jobs of Resource Solutions