Gbs Team Lead - Aberdeen, United Kingdom - KCA Deutag

KCA Deutag

Verified Company

Aberdeen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams.

Who We Are Looking For

The HR Service Centre (HRSC) is responsible for providing high quality HR administrative support, encompassing a wide range of HR activities associated with the employment life cycle.

The job holder will support the HRSC Manager by identifying areas for improvement in the work undertaken by the HRSC Administration team in order to drive efficiency and effectiveness to deliver the SLA's for business as usual (BAU) activities, streamlined processes, reporting, improved customer service and supporting HR systems and change projects.

Key Responsibilities

Dealing with a wideranging nature of requests to be allocated and cases to be managed
Line management responsibility for the team of HRSC Administrators
Prioritisation and allocation of HRC resources across BAU and project work
Provide coaching, support and upskilling to team of HRSC Administrators
No budgetary responsibility
Support the business with organisational change activities Lead the HRSC Admin team to deliver successfully against SLA's
Establish and maintain HR processes and ensure these remain under constant review and continuous improvement
Proactive management of the relationship between HR and payroll to ensure seamless hand offs
Ensure compliance with the KCA Deutag World-Wide Standards, policies and procedures
Escalation point for customer complaints ensuring satisfactory resolution and implementation of lessons learned
Support the ongoing system maintenance, new implementation or updates
Ensure the end to end workforce administration & time processes are understood & followed by the HRSC and provide expert support to incountry teams as required
Drive customer focus within the team to deliver excellent customer service
Primary point of contact for all HR admin queries, providing prompt and accurate support to managers and employees
Sound knowledge of various business units and relevant terms and conditions
Risk assess situations to decide on the most appropriate resolution route and ensure managers are informed about the expected route a case may take
Handle and resolve customer queries, knowing when to engage expert teams or business partners for more complex issues
Employee and Relative Response support as part of the Global Crisis Management Plan (GCMP)
Use of influencing skills to ensure that the correct action is taken by line managers
Development and review of HR processes, procedures and systems; providing first level support to end users in their area of the business (including communication/roll out of any changes) and providing support to Global Process Owners
Undertake HR system testing, including the development of test scripts as/if required
Access, share and manage personal information relating to employees and colleagues in line with company and legal requirements regarding data protection and confidentiality
Conduct data quality checks in accordance with new processes, ensuring templates and paperwork are aligned and checked thoroughly, data governance, controls and manage any nonadherence through refresh training or support
Lead and drive customer focus within the team to ensure customer expectations are met and ensuring customer feedback is actioned
Undertake project work to support the business or HR function where advisory input is required, this could include taking on the role of Project Manager or coordination of overall administration activities for the service centre where deemed appropriate
Provide support, advice and guidance to Global Entities

Location:
Aberdeen Head Office

Qualifications/Experience:

Time management, prioritisation, and organisational skills
Flexible and positive attitude to change
Attention to detail and quality
Excellent interpersonal and communication skills
Enthusiastic and adaptable
Selfmotivated and ability to work on own initiative
People leadership including coaching and feedback
Building and maintaining effective relationships
Influencing skills with all levels of stakeholder
Customer service skills and dealing with difficult customers
Knowledge of HR policies and procedures
Experienced at delivery of change (systems or wider)
Process design and improvement methodologies
Problem solving and taking appropriate follow up action
Working with personal information relating to employees and colleagues in line with company and legal requirements for data protection and confidentiality
Demonstrates behaviours in line with KCA Deutag behavioural framework and core values
Degree/HR qualification or relevant generalist HR work experience
Focused on personal development and continuous improvement
PC skills (HR systems, Microsoft office, SharePoint)