Customer Service Specialist - London, United Kingdom - E Personnel Recruitment

E Personnel Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Excellent salary:

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Excellent Benefits:

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Excellent team:

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Excellent company
3 days in office-2 days from home

As Customer Service Specialist you will provide on-site customer service, and to plan and manage sales opportunities with the service business to ensue KPIs and high-level customer satisfaction.

You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and internal partners.

The successful applicant is an effective communicator, curious about the customer's business and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall business.

Key activities on this role are:

Receive sales leads from technicians, supervisors, and third-party companies
Validate the sales leads and fill in any missing information
Convert the lead to an opportunity
Create tenders and communicate the works to the customer
Followup with the customer to ensure the order and convert the tender into an order
Order spare parts and create the work/service orders
Develop strong relationship with internal partners to ensure the accuracy of information, to allow timely, accurate tenders to be issued to customers.

Volume based role

Customer calls and Quote Volume's

Skills and experience required:

Previous officebased sales experience is essential
Good customer service experience
Understanding of Targets, forecasting and managing sales funnels and results
Good administrative experience
Repair tendering experience is a bonus
Attention to detail
Cando attitude
Flexible working mindset
Good written and spoken English
Microsoft Office skills
CRM (Salesforce), SAP or Data awareness. (Preferable)

Benefits:25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Commission paid quarterly (Generous)

Please note:

The job title shown above may be different to local job titles used in the client's business and issued on their contract of employment.