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- Communicating closely with long-standing and new clients, to establish their service requirements
- Develop a strategic account plan and ensure that the contractual obligations are successfully delivered
- Ensure that the plan is clearly communicated with all necessary parties, and is understood throughout the contract to manage expectations effectively
- Visit prospective and existing client sites to assess preventative service requirements, and to price up work needed
- Prepare tender documentation using well-informed and gathered information
- Conduct regular client reviews to determine performance and shape the future strategic account plan
- Build excellent client, internal stakeholder and supplier relationships, all built on trust to enable a true partnership and to ensure effective delivery of the contract
- Manage the supply chain to deliver the contractual obligations in terms of planned, reactive, quoted and remedial works
- Lead by example and support and develop direct reports.
- Manage the contract budgets and provide budgetary reporting to both the client and internal management as required
- Monitor and drive the timely closure of all PPM, Reactive, Quoted and Remedial Works
- Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice
- Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary
- Embrace any learning and personal development opportunities wherever possible
- A relevant qualification or equivalent experience of working in the Facilities Management sector would be a distinct advantage
- Experience of managing commercial contracts / customer accounts in an FM or similar field is essential
- IT literacy, particularly the utilisation of Microsoft Office / 365 packages including Excel, Word, Outlook, PowerPoint etc.
- Data management and manipulation using database CRM system to record client activity
- Managed client relationships
- Stakeholder and people management
- Worked in a customer facing environment
- Budgetary Management
- Development and realisation of cost saving initiatives
- Direct management of/communication with the Supply Chain
- Worked with suppliers/ Procurement and managed Supply Chain leverage (moved from desirable)
- Data management, analysis and reporting
- Adherence to processes and procedures
- Basic technical understanding
- Health, Safety, Environmental and Sustainability awareness
Account Manager - Coventry, United Kingdom - RETAIND Ltd
Description
Account Manager – Facilities ManagementBinley, Coventry
£45,000 - £50,000 + per annum (depending on experience)
Permanent position
Due to continued growth, an opportunity has arisen for an Account Manager to join a well-established and dynamic Facilities Management business based in Coventry.
Experience required includes: