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- Operational support for assigned ships.
- Being first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
- Communicating last-minute changes to vendors, Cruise Managers, Local Hosts, and ships as needed.
- Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required.
- Controlling the quality and performance of our suppliers, Cruise Managers and Local Hosts (assigned ships).
- Following up on quality of services and following up on Cruise Managers and Local Hosts tour report service feedback (assigned ships).
- Covering emergency duties/phone (including weekends) as required on a rotational basis.
- Communicating with our international offices/teams to successfully deliver Uniworld cruises/products.
- General administrative duties, which can include but not limited to, invoicing queries, deviations, special events/activities, and daily operation delivery for your allocated ships.
- Special assignments and projects as delegated to you.
- Preferable have previous cruise industry experience and destination knowledge of European rivers/cities is desirable.
- Are an organised and proactive team player that works autonomously and has outstanding people skills.
- Great interpersonal skills to develop relationships with shipboard staff, suppliers, and internal departments.
- Have minimum of 2 years work experience in Operations. Having tourism or hospitality background and experience in dealing with customers and suppliers would be preferred.
- Have excellent organizational & IT skills (MS Office, presentation software & social media)
- Experienced in operating/working in 'MarineXchange (MXP)' is desired but not essential.
- Excellent command in English, both written and verbally for daily operations and an additional European language (German, French or Italian) advantageous.
- Excellent communication skills.
- Are a citizen of U.K. or can provide proof of eligibility to working in the U.K.
- Want to become part of The Best
- Are a company with strong values. We are committed to our responsibilities.
- Take your career seriously and provide on-going opportunities for personal development.
- Forward thinking ways of working.
- Are looking for You
Program Services Coordinator - London, United Kingdom - The Travel Coorporation
Description
Location:
London (UK)Responsibilities
You
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