Customer Service Advisor - Ipswich, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Ipswich, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Advisor
Ipswich
£24,000

We are currently looking for a Customer Care Expert - Service to operate from our Ipswich location. The standard working hours for this role are between Monday to Friday on a rotation basis.

What you'll be doing day to day:

  • Answer a minimum of 40 calls a day alongside any other incoming calls.
  • Log breakdown calls accurately and with the correct status.
  • Ensure all jobs logged receive an ETA.
  • Provide accurate and valid information to the customer.
  • Liaise with mobile fitters and thirdparty engineers to minimise site delays.
  • Liaise with customers, depots, mobile fitters and 3rd party suppliers.
  • Perform adhoc tasks when required.
  • Escalating any issues with depots or suppliers to the Hire and Service Supervisor
  • Liaise with mobile controller on site ETA's.
  • Chase third party ETAs
  • Provide asset information when required for clients.

Requirements:


  • Good spoken and written English (minimum Grade C GCSE English Language is required)
  • Excellent negotiation & organisational skills
  • Excellent communication skills via all channels
  • Exceptional team player
  • Use of MS Excel and Office is essential
  • Excellent customer service skills
  • Confident and flexible attitude
  • Ability to work to the highest level under pressure.
  • Ability to manage own workload and multitask during busy periods.
  • Previous customer service experience
  • Prior knowledge of a plant hire industry

Benefits:


  • A competitive annual salary
  • Inclusion in the company bonus scheme
  • Up to 25 days holiday excluding bank holidays
  • An additional days leave on your birthday
  • Access to a wide range of benefits including holiday buy scheme and retail discounts
  • The experience of working with the A-Team
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