-
Servicing Manager
1 day ago
Molo Camden Area, United KingdomTitle | Servicing Manager, Hybrid (London & Midlands, United Kingdom) · Reporting to: Director of Servicing · About Colcap UK: · ColCap UK offers prime Buy To Let (BTL) mortgages through its subsidiary, Molo , targeting Expat, domestic and Non-UK resident borrowers. Coupled with ...
-
Service Delivery Manager
1 day ago
SS&C Technologies Camden Area, United KingdomSS&C GIDS · SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and larg ...
-
Service Delivery Manager
12 hours ago
SThree London Area, United KingdomRecruitment & Staffing Service Delivery Manager · (Recruitment Statement of Work Specialist) · Multi Discipline Recruitment MSP & SOW Solutions · £50k Salary + 20% Bonus + Benefits · SThree partner and work in conjunction with a portfolio of clients that are all on their unique ...
-
Technical Services Manager
1 day ago
Fawkes & Reece Camden Area, United KingdomThis is an exciting opportunity to join a well-known Main Contractor, who operate across various sectors including new build, heavy and structural refurbishments and fit out with an impressive annual turnover exceeding £100m. · About the role of a Technical Services Manager: · As ...
-
Engineering Services Manager
1 day ago
PRS Camden Area, United KingdomM&E Engineering Manager · Kings Cross · Managing Agent · Circa £65,000 Salary · Annual Bonus · Private Healthcare · Pension Scheme · Our client are a renowned real estate organisation, operating across the UK and globally who operate across the commercial and residential sectors. ...
-
Technical Services Manager
1 day ago
Kenna Recruitment Ltd Camden Area, United KingdomTechnical service Manager · Kenna Recruitment are representing a tier one contractor, who are in the market for a mechanical bias technical service manager to join their team. This project is a commercial fit out project valuing 10 million based in central London. · About the com ...
-
Regional Service Manager
1 day ago
PCCW GLOBAL Limited Camden Area, United KingdomThe Regional Service Manager (RSM) is responsible for providing customer with a single point of contact within PCCW Global for all service related issues. The RSM is also responsible and accountable, at an operational level, for all services delivered to the customer. The RSM wil ...
-
Service Delivery Manager
1 day ago
SThree Camden Area, United KingdomRecruitment & Staffing Service Delivery Manager · (Recruitment Statement of Work Specialist) · Multi Discipline Recruitment MSP & SOW Solutions · SThree partner and work in conjunction with a portfolio of clients that are all on their unique recruitment solution journey with SThr ...
-
Customer Service Manager
1 day ago
tdm recruitment Camden Area, United KingdomCustomer Care Manager · £50,000 · South West London · We are working with a leading developer investing in great design and architecture, focussing on customer care, sustainability, energy efficiency, technology and the use of modern methods of construction. · They are looking fo ...
-
Technical Services Manager
1 day ago
ReWork Recruitment Group Ltd Camden Area, United KingdomTechnical Services Manager | £85,000 | London | Fit Out / New Build / Refurb | Permanent · I am on the hunt for a fully-fledged Technical Services Manager to join an emerging main contractor on the London construction scene. · With a distinct focus on high-end, often complex fit- ...
-
Facilities Services Manager
1 day ago
Venn Group Camden Area, United KingdomFacilities Services Manager - 2 year Fixed-Term Contract · Venn Group are supporting an large Theatre in London with a key appointment to the Facilities team. · Start Date: ASAP · Location: London · Salary: £64,500 · The successful candidate will: · be responsible for the followi ...
-
Customer Service Manager
1 day ago
Luca Faloni Camden Area, United Kingdom· About Us · At Luca Faloni, we embody the essence of Italian luxury, offering meticulously crafted essentials that epitomise sophistication and timeless elegance. We are dedicated to providing our customers with not just products, but extraordinary experiences that reflect the ...
-
Technical Services Manager
1 day ago
Michael Taylor Search & Selection Ltd Camden Area, United KingdomWe are currently working with an up and coming fit out contractor working primarily in the commercial office fit out/refurb sector. The business takes on a mix off CAT A/B Fit Out, heavy refurbishment and cut/crave projects typically between £500k - £25m. They currently turnover ...
-
Creative Services Manager
1 week ago
Gabriele - Recruiters for the Creative Industry London Area, United KingdomWe are looking for an efficient and productive Creative Services Manager to sit at the heart of this innovative brand and communications creative agency based in Farringdon. · This independent agency is a brand-focused agency that operates across the entire spectrum of brand-rela ...
-
Service Desk Manager
1 day ago
Lyon Tech Camden Area, United KingdomLYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. · An o ...
-
Service Account Manager
1 day ago
Cento Camden Area, United KingdomWe are seeking a dynamic and results-oriented individual to join our Enterprise Security Client as a Service Account Manager. · The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving reven ...
-
Service Desk Manager
12 hours ago
Saragossa London Area, United KingdomService Delivery / IT Operations Lead – Up to £360 P/D Inside IR35 – London · This a 6-month assignment with a highly regarded Asset Management firm based in London. · You will be providing IT support and service delivery to lead the BAU service operations functions and provide e ...
-
Technical Services Manager
1 day ago
Falcon Green Camden Area, United KingdomA leading main contractor that is prominent in the UK and European data centre market is seeking to bring onboard a Technical Services Manager for mission critical team in London. The successful candidate will initially join a live project in East London, get their feet under the ...
-
Service Improvement Manager
1 day ago
Department for Business and Trade Camden Area, United KingdomJoin a team at the heart of the global economy The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity fo r Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which ...
-
Service Desk Manager
1 day ago
Saragossa Camden Area, United KingdomService Delivery / IT Operations – Up to £360 P/D Inside IR35 – London · This a 6-month assignment with a highly regarded Asset Management firm based in London. · You will be providing IT support and service delivery to lead the BAU service operations functions and provide end-us ...
Global Head of Service Management - Camden Area, United Kingdom - Janus Henderson Investors
Description
Why work for us?Janus Henderson is a leading global active asset manager. We exist to help our clients achieve their long-term financial goals. Our team exemplifies our values of putting clients first, acting like owners and succeeding as a team. Our culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team
Your opportunity
The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across the organization.
The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals.
Lead the Service Management Office, setting strategic direction and priorities for the team.Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC and supports the organization's objectives.
Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs and promotes excellence in service delivery of our digital product set.
Oversee the development and implementation of policies, processes, and procedures to ensure effective and efficient service management practices aligned to our Agile and Product operating model.
Monitor and report on compliance with service management policies and standards, identifying areas for improvement and driving continuous improvement initiatives.
Lead the assessment and management of service management risks, ensuring that risks are identified, assessed, and mitigated appropriately.Drive the adoption of best practices in service management across the organization, providing guidance and support to all departments.
Manage and develop the Service Management Office team, fostering a culture of excellence and continuous improvement.
What to expect when you join our firm
Hybrid working and reasonable accommodations
Generous Holiday policies
Excellent Health and Wellbeing benefits including corporate membership to Class Pass
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
All-inclusive approach to Diversity, Equity and Inclusion
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
All employee events including networking opportunities and social activities
Lunch allowance for use within our subsidized onsite canteen
Must have skills
Bachelor's degree in Business Administration, IT, or a related field. Master's degree preferred.
Extensive experience in service management, with a strong background in service governance, risk and compliance.
Proven leadership and management experience, with the ability to inspire and lead teams towards achieving strategic objectives.
Excellent knowledge of industry standards and frameworks such as ITIL, ISO/IEC 20000.
Strong analytical and strategic thinking skills, with the ability to develop and implement effective service management governance strategies.
Exceptional communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.
Proven track record of driving continuous improvement in service management practices.
Nice to have skills
Process management frameworks such as Lean, Lean Six Sigma.
Agile operating experience such as SAFe.
Financial Services experience/knowledge.
Familiar with Digital Products.
Understanding of Product Management framework.
Supervisory responsibilities
Yes
Potential for growth
Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role
We are an equal opportunity / affirmative action employer .
All applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
