- Responsible for 1st line support of all IT hardware across the site for both DP World and customer equipment, liaising with 3rd party support groups where required
- General desktop application support, installation and configuration of system applications and providing end user support for service requests
- Responsible for configuring, maintenance and housekeeping of production system data, and supporting any inputs/outputs that aid in the population of any systems that assist in operational tasks such as business intelligence tools, dashboards and any localized bespoke systems
- Daily management and execution of IT Support Tickets, both internally and where applicable those raised with any customer support functions (externally)
- Participation in User Acceptance Testing (UAT) for any system enhancements or process changes that are influenced by the IT systems
- Accountable for the daily maintenance and management of operational systems allowing the business to fulfil its duty in fulfilling customer requirements
- A solid understanding of IT fundamentals, typically studied to college level or above or with a suitable previous IT background
- Suitable hardware support exposure of desktops/laptops/peripherals – break fix/driver installation/troubleshooting etc
- A good knowledge of desktop Operating System platforms (Windows 7, Windows 10, Windows 11) and exposure to basic enterprise administration activities
- Previous exposure to production ERP/MRP/WMS systems is of benefit
IT Operations Specialist - West Midlands, United Kingdom - DP World Australia
Description
About the Role
Your Key Qualifications:
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.