Student Casework Officer/Manager - East Sussex, United Kingdom - TPP Recruitment

Description

Job Description

Do you have experience working with casework related to complaints and disciplinary processes in higher education?

Are you a skilled professional with a passion for enhancing the student experience?

Job role: Student Casework Officer/Manager (Complaints and Conduct)

Location: East Sussex

Hours: 35 hours per week

Duration: minimum 3 months possibly longer

Pay rate: £ per day plus holiday pay

Hybrid Working: 3 days onsite, 2 days WFH

Join a leading higher education institution in the Sussex area in their Directorate for the Student Experience division due to the growth of the team a new role has arisen. We are seeking a dynamic individual for the position of Student Casework Officer/Manager (Complaints and Conduct). As a Student Casework Officer/Manager, you will play a crucial role in managing casework related to student complaints, discipline, and liaison with external bodies.

Your responsibilities as a Student Casework Officer/Manager, will include:

• Manage all aspects of student casework, ensuring compliance with university procedures and regulations.
• Provide guidance and support to colleagues handling complex and sensitive cases.
• Contribute to the development and implementation of revised processes and procedures to improve efficiency and effectiveness.
• Support and mentor a team of Student Casework Officers, ensuring the timely delivery of outcomes.
• Act as a senior point of contact for students, staff, and external parties involved in casework.

To be a successful in the role you will require:

• Experience working with regulations and procedures related to complaints and disciplinary processes.
• Strong communication and interpersonal skills.
• Sound judgement and the ability to make decisions under pressure.