Customer Service Administrator - Newry, United Kingdom - Environmental Products and Services Ltd

Environmental Products and Services Ltd

Verified Company

Newry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Administrator Newry

Looking for an Exciting Career?

Why work with Epas?
We are a passionate and driven team. We work hard, challenging ourselves and each other to be better.

We are an ambitious company, constantly progressing and always looking for the right people to help us grow exponentially by delivering customer service.

We are an innovative environmental engineering, manufacturing, and service business. Products include the award-winning globally certified GreaseShield grease interceptor brand which has earned 22 international awards in 12 years.

We offer sustainable solutions to our customers offsetting carbon footprints by harvesting fats, oils, and grease + cooking oils for conversion into biodiesel + food waste as a feedstock to generate biogas.

Job Summary - Responsibilities and Duties

Assist the management of Field Service Technicians
Assist with the planning of all calls for servicing, maintenance, installations and reactive emergencies.
Invoicing
Parts Dispatch
Maintain KPI's with Customer Satisfaction Surveys and promote good relations with all customers.
Promote maintenance contracts and all other sales by the company
Use of the CLIK (Field Service Software) and Fishbowl (Stock Inventory Software) electronic platforms. Training will be provided.

Qualifications and Skills

Excellent interpersonal skills
Good telephone manner
IT Literate
Excellent attention to detail

Benefits
- £neg. + Commissions

2pm finish on Friday hours per week)
Private Health Insurance for the successful applicant, his/her Partner and children (up to the age of 25) after qualifying period
Death in Service Life Insurance after qualifying period.
30 Days Paid Holidays p.a.
NEST Pension scheme
Free Parking + Tea and Coffee

Salary:
£20,000.00-£26,000.00 per year

Benefits: