Customer Service Representative - Manchester, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A market leading company offering responsibility and progression

Hybrid working

About Our Client:

We provide innovative solutions and services, earning a strong market reputation. Join our dynamic team and be part of our customer-centric approach.

The responsibilities of the Customer Service Representative will include but not limited to:

Provide accurate and timely information to address customer concerns and resolve issues.
Demonstrate indepth knowledge of our company's products or services and effectively communicate that information to customers.
Assist customers in making informed purchasing decisions by offering product or service information and recommendations.
Identify and resolve customer problems, complaints, or conflicts in a professional and efficient manner.
Offer appropriate solutions, alternatives, or refunds when necessary, ensuring customer satisfaction.
Manage customer accounts, including setting up new accounts, updating customer information, processing orders, and addressing billing or payment inquiries.
Maintain detailed and accurate records of customer interactions, inquiries, and complaints.
Collaborate with internal teams to address customer needs and provide feedback to improve customer experience.
Stay uptodate with product knowledge, industry trends, and customer service best practices.

The Successful Applicant: