- Resolve enquiries from retailer technicians and authorised independent retailers, through messaging/reporting systems, telephone and video calls
- Provide retailers with prompt technical assistance and complete accurate resolutions
- Approve and Reject prior part approvals (FRED)
- Utilise data capture tooling for file analysis, completing WEBEX and Sightcall sessions as required to complete a remote fix resolution
- Reporting emerging concerns within the network
- Where there is no clear resolution, escalate to Principal Engineers for review
- Liaise with engineering on vehicle case histories, trends and analysis
- Liaise with Retailer personnel at all levels
- Contribute to right first time fixes, increasing clinent satisfaction and reduce repeat repairs and visits
- Where there is no clear resolution, escalate to Principal Engineers for review
- Write and circulate data to other helpdesk engineers, field engineers, principal engineers and operation manager
- Assist the operational team in delivering individual and overall team targets
- Undertake any other work as directed by their line manager in connection with their job as may be requested
- Qualified to a minimum Level 3 in Automotive repair (Mechanical or Electrical)
- Experience of carrying out vehicle repairs within a franchised retailer, preferably at a Master Technician level or equivalent
- Thorough knowledge of all aspects of modern vehicle systems and repair processes
- Ability to consistently deliver targets
- Specific experience of managing issues and providing resolutions
- Ability to describe and understand complex technical issues clearly
- Strong diagnostic and analytical skills
- The ability to work logically and constructively with the determination to see concerns through to a conclusion within a team environment is necessary
- Logical thought processes; also acquisitive and capable of non-leading questioning to confidently resolve technical concerns
- Excellent communication skills – verbal and written communications
-
Multi Skilled Engineer
3 weeks ago
Rise Technical Recruitment Limited Coventry, United KingdomMulti-Skilled Maintenance Engineer (Electrical Bias) · £52,000 - £55,000 + Fantastic Training + Clear · Progression + Great Benefits Package + Generous Pension Scheme · Coventry (Commutable from: Kenilworth, Rugby, Warwick, Leamington Spa, Stoneleigh) · Are you an Maintenance Eng ...
-
HV Primary Design Engineer
3 weeks ago
Sustainable Talent Stafford, United KingdomHV Primary Plant Design Engineer6 month contract · OUTSIDE IR35 · Immediate startHybrid / Remote workingSustainable Talent have engaged exclusively with a leading provider of construction and engineering services within the power transmission and distribution sector. They have s ...
-
Substation Primary Design Engineer
23 hours ago
Coalesce Management Consulting Lichfield, United KingdomCMC provide expert engineering solutions on an international capacity for Power and Energy and other Advanced Engineering. Established in 2016, we set out our mission to be the best service-driven consulting business in global STEM markets, and after rapid growth in just a few ye ...
-
Head of Early Careers
3 weeks ago
Meggitt Coventry, United Kingdom**Head of Early Careers**: · - Requisition ID: Business Unit: Meggitt Aerospace Central Location: Coventry, COV, United Kingdom, CV6 4AAWe are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel ...
-
Research Fellow
2 weeks ago
Coventry University Coventry, United KingdomThe Centre for Future Transport and Cities (CFTC) is seeking a highly motivated Research Fellow (RF) to support "new bio-based and sustainable raw materials enabling circular value chains of high performance lightweight bio-composites" (r-LightBioCom). r-LightBioCom is a €5m Hori ...
-
Course Leader Foundation in Digital Technologies
3 weeks ago
Coventry University Coventry, United KingdomCU Coventry is looking to recruit an inspirational individual to the position of Course Leader · Foundation in Digital Technologies in Engineering and Digital Technologies curriculum area. · The individual sought will have already demonstrated an outstanding record with regards t ...
-
Customer Support Coordinator
3 weeks ago
Apex Recruitment Services Coventry, United KingdomCoventry · 8.30 am pm (Flexible hours after training period - e.g., 8.00 am pm) · Competitive salary + Quarterly Bonuses based on company performance + other benefits · Hybrid remote: 4 days in the office and one day working from home (following initial probation period) · As a r ...
-
Technical Specialist
3 weeks ago
Manufacturing Technology Centre (MTC) Coventry, United KingdomCategory: Engineering · Location: MTC Coventry · **Salary**: Up to £54,000 DOE · Type: Permanent · Published date: Wednesday 15 November 2023 · Closing date: Thursday 21 December 2023 · We are looking for a Technical Specialist - Electrification to join our Advanced Production Sy ...
-
Teaching Assistant
3 weeks ago
Coventry City Council Coventry, United KingdomWhat is the job role? · Finham Park School is the Lead School in the established Finham Park Multi Academy Trust. Primary and secondary schools in Finham Park MAT will set out to pioneer, innovate and deliver a "World Class" education for all. · Finham Park School was judged as ' ...
-
Systems / Unified Communications Administrator
4 weeks ago
ROSE & YOUNG RECRUITMENT LTD Coventry, United KingdomSystems / Unified Communications Administrator - (Europe) · Location: Remote working · Reporting to: Global infrastructure Director · £55,000 per annum + Excellent company benefits · Position Summary · Our client is the largest geotechnical specialist contractor in the world, ope ...
-
Field Operative
3 weeks ago
Ericsson Coventry, United Kingdom**Our Opportunity**: · An exciting new opportunity to join our Field Operatives, **the role is based around Midlands, Coventry, Birmingham, Wolverhampton, Leicester, Northampton. #networkheros** · **You will bring** · - Full driving license - Essential · - Demonstrable basic expe ...
-
Substation Plant/Primary design Engineer
1 week ago
HCLTech Burton-on-Trent, United KingdomHCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention a ...
-
Operator
3 weeks ago
Sandvik Coventry, United KingdomDeadline: · - Feb 16 · - Country: · - United Kingdom · - Location: · - Coventry · - Job-ID: · - R0050257 · - Job category: · - Manufacturing · Sandvik Coventry is looking for: Setter/ Operators · INTO PRODUCING AND DELIVERING A QUALITY PRODUCT? · WE LIKE THAT ABOUT YOU · We curre ...
-
Executive Office Consultant
3 weeks ago
Caresoft Global Ltd Coventry, United Kingdom**Job Title: Executive Office Consultant** · **Location: Whitley, Coventry UK** · **Rate: £24.70 ph via an Umbrella Company (Inside IR35) or £18.90 ph PAYE** · **Employment Type: Contract (12 months)** · **Hours: Standard 40 Hours Per Week** · The UK Customer Relationship Centre ...
-
Assistant Business Process Analysis
3 weeks ago
University of Warwick Coventry, United Kingdom**Location*** · **1** · *** · University of Warwick Campus, Coventry · **Department*** · **1** · *** · WMG · **Position Type*** · **1** · *** · Full Time, Fixed Term · **Duration*** · **1** · *** · Fixed-term for 2 months · **Salary*** · **1** · *** · £33,966 per annum · **About ...
-
Executive Office Consultant
3 weeks ago
Caresoft Coventry, United Kingdom**Job Title: Executive Office Consultant** · **Location: Whitley, Coventry** · **Rate**: £24.70 ph via an Umbrella Company (Inside IR35) or £18.90 ph PAYE** · **Employment Type: Contract (12 months)** · **Hours: Standard 40 Hours Per Week** · **Reference: J38661** · **Des**cripti ...
-
Service Administrator
3 weeks ago
Bruker Coventry, United KingdomOverview: · We have an excellent career opportunity for a · **Service Administrator (M/F/d)** in our · **Life Science Mass Spectrometry Division** to provide cohesive, administrative and operational support to the in-house and field-based Bruke Daltonics in the UK teams, and HQ i ...
-
Marketing Coordinator
3 weeks ago
Graco Coventry, United KingdomGraco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your ...
-
Substation Plant/Primary design Engineer
4 weeks ago
HCLTech stafford, United KingdomJob DescriptionHCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture ...
-
Substation Plant/Primary design Engineer
3 weeks ago
HCLTech Burton-on-Trent, United KingdomHCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention a ...
Local Technical Support Primary Engineer - Coventry, United Kingdom - Jaguar Land Rover
Description
CoventryBeyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.
This role is to provide quality technical diagnostic guidance on vehicle concerns through Global Concerns Management (GCM), telephone and Sightcalls to the JLR UK retailer network. Timely, efficient and accurate resolution of queries embed a customer service mind-set ensuring clinents have a premium Modern Luxury experience.
WHAT TO EXPECT
WHAT YOU'LL NEED
