Income Performance and Systems Lead - London, United Kingdom - Octavia

Octavia

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Income Performance and Systems Lead will work closely with the Income Leadership Team to ensure accurate data and performance information is available for reporting and monitoring.

They will lead on the testing and implementation of key systems and processes that will ensure both efficiencies and value for money in the income maximisation service of the organisation.

To ensure the Association maximises its income through the effective collection of rent, service charges and other income owed to it by current and former tenants and homeowners, working supportively and proactively with the aim of keeping people in their homes.

Key Responsibilities

To lead on the regular reporting and monitoring of the Income, Allocations and Home Ownership team's performance, including data submissions, ensuring up to date, good quality performance information
To lead on the development, maintenance and presentation of good quality, relevant, and timely performance management information reports, and work service managers to use the content of reports to identify and implement opportunities for improvement
To lead on the monitoring of customer complaints and feedback ensuring timely responses as well as gathering lessons learned to improve customer service
To lead on the development of processes and procedures that ensure compliance, efficiencies and maximise the organisation's income
To lead on the review, development and implementation of systems and resources that ensure value for money as well as create efficiencies for the income maximisation service
To lead on data quality projects that will support the cleansing and maintenance of quality customer data that ensures accurate information for decision making and reporting

General

Will be the focal point for training and supporting staff on all income maximisation related systems. Share knowledge, learning and best practice with the team and to maintain an uptodate knowledge of procedures
To contribute to the continuous improvement of the services within Customer and Communities directorate of the organisation
Responsibility for confidential handling of all personal data, report any suspected misuse
To work closely with other departments across Octavia specially, who undertake a supporting role in Income Collection. More generally work with these and other teams in Octavia to ensure the delivery of coordinated services and high levels of resident satisfaction
Role model commitment and adherence to Octavia's diversity, and health and safety policies
Remain cooperative and flexible in line with the needs of the post and the business

Requirements:

For this position, we have listed the requirements we believe are essential for this role:

Experience

Experience in the production of performance information, systems, or process development
Proven ability to undertake detailed research and implement improvements and/or changes
The ability to handle multiple sources of data and produce quality management information

Knowledge

Knowledge of best practice models and mechanisms to ensure robust and highquality data in organisations
An understanding of maximising income within a social housing operation that sustains customer's tenancies

Skills

Ability to communicate complex information clearly and effectively with others using a range of techniques, adapting style to enhance impact and suit the needs of the recipient
Intermediate to Advanced MS Excel skills
Excellent attention to detail and the ability to identify patterns of common data cleansing mistakes
Experience of handling confidential personal data
Ability to build strong relationships internally and externally to enable supportive challenge across systems for users to achieve maximised benefit
Proven ability to undertake detailed research and implement those improvements/changes

Benefits
The salary for this role is £40,000 per annum with up to 10% pension contributions.

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome._