Senior Scheduling Support - Coventry, United Kingdom - Cadent Gas

Cadent Gas
Cadent Gas
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Senior Scheduling Support

Working Hours:37 hours per week


Location:
Cadent, Pilot Way, Ansty Business Park, CV7 9JU


Salary:
£30,244 - £35,581 (depending on skills and experience)


What's In It for You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves.

For this role in particular we can offer:

  • Funding and support towards completing qualifications
  • Ample opportunity for progression within the business
  • Mentoring and guidance opportunities

Benefits
We offer a host of benefits to suit your lifestyle and support your well-being


These include:

  • Annual bonus
  • Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
  • 25 days holiday, plus statutory days, and an option to buy more
  • Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
  • Strong focus on supporting you as an individual including:
  • hybrid working (Where role permits)
- flexible working
- strong commitments to ED&I
- generous family provision policies

  • Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
  • My Offers membership card offering discounts and savings from hundreds of retailers
  • 2 paid volunteering days per year
  • Free gym access at the Ansty office, as well as a 'Gympass' scheme providing free or heavily subsidised local gym memberships
  • We want our employees to achieve a healthy worklife balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what's possible for the role.

A Little About Us


At Cadent we're excited to be part of the future of UK energy One thing we know for sure - this last year has shown us that when we combine our brand with the talent of Cadent employees, we create something special.

We've got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We're making a difference through innovation and new ways of working.

Together we're shaping/creating a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.


The Opportunity

Key accountabilities for the role include:

  • Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers.
  • Supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations. Supporting all aspects of the Planning cycle, including creating work orders, contacting customers where required and allocating work.
  • Working with the Scheduling Agents to resolve any escalated queries or appointments from the network and customers to ensure positive customer journeys.
  • Providing detailed insights to specific processes areas within the planning processes and therefore ensuring that the plans being created are deliverable and realistic. Including Analysing complex problems and providing recommendations for improvement.
  • Analysing and evaluating data and identifying underlying issues and root causes whilst assisting stakeholders in understanding situations that contribute and lead to variances.
  • Ensuring that field force availability and nonavailability is kept up to date so that the network has accurate visibility of resources by ensuring our systems are updated accordingly
  • Developing and documenting standard working methods for short cycle planning and scheduling of work including reporting on resource levels against varying criteria, i.e. skills, shifts, locations, standby, contingency levels
  • Analysing complex problems and providing recommendations for improvement.

Required Skills for this role:


  • Competent in the use of Microsoft Office desktop packages.
  • Ability to use other core systems (SAP, ClickSoftware)
  • Ability to proactively identify and resolve issues within the process
  • Well organised, motivated, resourceful and able to demonstrate that you are passionate about continuous improvement, with the ability to work accurately within tight deadlines and on your own initiative
  • Motivated to learn new skills and tools and be flexible to deal with change
  • Work to team SLA's and ensure work is captured to meet daily targets
  • Strategic and ordered thinker with strong technical and Analytical skills.

Diversity and Inclusion
Don't meet every single requirement listed?

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women i
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