Team Leader - London, United Kingdom - COMO Hotels and Resorts

COMO Hotels and Resorts

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

COMO Metropolitan London, UK

Property:
COMO Metropolitan London

Position:
Team Leader

Base Location:
COMO Metropolitan London

Department:
Front Office

Reporting to:
Front of House Manager

Tasks/Responsibilities:

Ensure every guest receives service that is to a high standard and is consistent
To supervise the daytoday operations of the reception and to ensure that policies and procedures are followed.
Reception Team Leaders are to attend and give a handover at the end and start of your shift.
Be utterly knowledgeable of room types, sales types, guest types, VIP codes, and room rates. Maintain an excellent knowledge of room layouts and features.
Represent the COMO brand and reflect the COMO Metropolitan London mission statement.
Reception Team Leaders should set an example for employees to emulate and act as role models.

Key Requirements:

An individual who has a background in Front Office hospitality would be beneficial.
Knowledge of Opera is highly desirable.
A positive character with a proactive approach and a selfdriven attitude
Someone who has Excellent attention to detail
You have a responsible attitude with a calm and professional approach.