2Nd Line Field Engineer - Coventry, United Kingdom - DCV Technologies

Description

Field Support Engineer

We have a fantastic opportunity for a Field Service Support Engineer with solid Desktop Support, Basic networking and printer install experience to support our clients across London.

There maybe the need for the odd client trip outside London but rare. This position spans across our 3 verticals remote and onsite support covering IT, Print and Comms
Responsibilities

• Act as an IT administrator and assist in customer service desk support related tickets (Incidents, Service Request)
• Microsoft Exchange management / O365 Exchange online
• Microsoft Windows 10/11 desktop troubleshooting
• Hardware build, management and troubleshooting of desktop PC systems / Servers
• Install and configure computer hardware operating systems and applications

* monitor and maintain computer systems and networks
* follow diagrams and written instructions to repair a fault or set up a system

• Assist with consultants during project roll outs

* support the roll-out of new applications.

• Deliver customer excellence

Candidate Profile

• Excellent problem-solving skills backed by solid technical knowledge.
• A versatile and service-oriented mindset.
• Great communication skills.
• Strong multitasking abilities.
• Ability to work under pressure and complete tasks in a timely manner.
• Full Clean Driving License

Technical Profile

• Exposure to Microsoft o365 (Required)
• Exposure to Microsoft Azure (Required)
• Understanding of computer peripherals and hardware (required)
• Microsoft Windows 10/11 (required)
• Microsoft SCCM/Intune concepts (desirable)
• Active Directory Understanding
• Microsoft Server
• Cloud
• On Premise
• Understanding of network concepts.

Working hours
Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job
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