- To ensure customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.
- To oversee delivery of planned, cyclical and reactive maintenance, through engagement with preferred contractors and suppliers for specific works.
- To maintain oversight of all costs, works and services, ensuring standards are met.
- Overseeing contractors and managing disputes on works, customer complaints and resolving any service issues with third parties, in line with escalation procedures.
- To deliver a schedule of site visits, including formal monthly and quarterly property assessments together with maintaining an informal presence, following through actions to completion.
- To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA-Q as well as all compliance and Health and Safety regulations.
- Take responsibility for training of new users, on-going training for all users and updates to procedures in line with continuous improvement initiatives.
- To deputise for the Senior Operations Manager in their absence.
- To act as the face of attending management meetings, AGMs and facilitate customer forums - managing logistics and the information to be shared.
- To ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts, and any associated financial administration.
- Performance will be measured against quarterly KPIs.
- Qualified up to IRPM Member level, or willingness to work towards.
- Experience within the property management arena, preferably residential property.
- Significant experience of delivering excellent customer service and effective supplier management.
- Proactive, versatile, and self-assured, with a positive and proactive attitude.
- Able to remain calm and focused in pressured, reactive and/or fast-paced situations and always being driven to achieve results, with effective analytical and decision-making skills.
- First-class communication skills, both verbal and written, together with strong listening skills.
- Ability to manage multiple and sometimes conflicting deadlines and support the team to prioritise work, within a busy environment.
- Financial management skills and detailed understanding of planning costs and budgets.
- IT literate and the confidence to become the system expert of the property management software.
- Industry specific knowledge, built up through experience of residential property management.
- Knowledgeable in relevant regulations, legislation, guidance and best practice.
- Able to apply knowledge practically day-to-day, for example in terms of RICs, ARMA-Q and H&S legislation.
- Up to £40,000 basic salary per annum
- Mileage costs covered for any travel outside of Manchester.
- Monday – Friday working hours, 8:30-17:30, hybrid working available, 2 days from home
- Lots of company led events, award ceremonies and nights out.
- Health/wellbeing benefits, including enhanced sick pay and a focus on mental health.
- Volunteering opportunities
- Enhanced annual leave of 25 days + bank holidays and accrue annual leave with service + Birthday Day off.
- Salary sacrifice schemes, e.g. Cycle to Work
- Long service awards
- Family friendly parental leave
Property Manager - Manchester, United Kingdom - Harte Consulting - Property & Construction Recruitment
Description
Job Description
Are you professional, hardworking, innovative, and passionate about your career? Harte Consulting have the perfect Block Management role for someone who can truly engage with the customer and join a strong team of likeminded individuals in working for a rapidly growing Northern Property Management Company.
This company is on the crest of a wave of new residential communities across the UK. They always aim to deliver an unrivalled service, placing customers at the heart of everything they do. They're all about enriching residential communities with expertise and passion, making cities nationwide incredible places to live.
In this Block Manager role, you will report to the Head of Operations. The focus is to deliver a first-class service to residential properties in a portfolio of up to 1000 units, in accordance with RICS and ARMA-Q. As Block Manager, you will promote the highest standards of service delivery and customer service. This is a high-pressured environment, but there is a supportive and encouraging office culture, where open communication is actively promoted.
The Role
The Person
The Package