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- Cultivate enduring customer relationships and deeply understand their needs and goals.
- Create customized customer success plans, setting clear objectives and reviewing progress regularly.
- Be the first point of contact for customer inquiries and swiftly address issues.
- Collaborate with internal teams to resolve customer concerns effectively.
- Master our products/services and provide demonstrations and training when necessary.
- Identify opportunities for account growth and collaborate with sales for renewals and upsells.
- Collect and share customer feedback with relevant teams to improve our offerings.
- Act as a customer advocate within the company during discussions and decision-making.
- Monitor customer health metrics to mitigate churn risks proactively.
- Champion the customer's voice and needs in internal deliberations.
Your Skills and Experiences
- Prior experience in team supervision or management
- Minimum of 5 years of industry experience
- GDP Training and Transportation Qualifications
- IATA Dangerous Goods by Air certification
- Qualifications in IT and computer literacy
Good Reasons to JoinAt Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $60,000.00 and $85, Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
- Prior experience in team supervision or management