Client Advisor Support Administrator - Coventry, United Kingdom - Orbit Group

Description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.
More than 100,000 people live in our homes.
Because when we achieve together, customers and communities thrive.
We are looking for staff to join our contact centre teams.

Our next group induction is 3rd June we are looking for strong communicators, who can drive service levels within our Customer Support Hub.

You will be handling inbound calls from customers and managing to support customers dealing with noncomplex repairs, or basic income queries.

Once training is completed you would move either into a Repairs or Income focused support role.

The Hub is operational Monday - Friday 8am to 8pm and Saturday 8am to 1pm - and we are looking for staff who can work a shift pattern in those hours.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

Provide a first-class service, aiming to resolve queries at first point of query.
Drive a customer service focus across either repairs or tenancy
Experience of customer service - strong interpersonal and communication skills.

Flexible approach to work - shift pattern between 8am and 8pm Monday to Friday and 8am to 1pm Saturday.

Experience within housing industry - either with a repairs or tenancy focus.

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.

For a better work life balance, we offer flexible working opportunities for many roles.

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career.

Whether you're a student, graduate or experienced professional we'll support you to grow.

As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

Read more about the values and purpose that drive us on our careers website.
Online application
# We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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